Specialist II, APAC Exit Management

Join to apply for the Specialist II, APAC Exit Management role at Johnson & Johnson At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Job Function Human Resources Job Sub Function HR Operations Job Category Professional Job Posting Location Paranaque, National Capital Region (Manila), Philippines Job Description The Specialist II, APAC Exit Management is responsible for execution of various tasks in HR area, especially employee data management in Workday and other HR systems connected to employee life cycle management. This role ensures a seamless experience for HR customers when using the GS HR services, compliance to defined processes, engagement with end users, and adherence to HR processes, policies and legislation. Case Management and Daily Operations Receive, assign, update, classify, process cases in case management application for one or more processes Identify case challenges and opportunities, and escalate to the supervisor/manager if needed Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation Update the knowledge management system with new available documents or guidelines Proactively monitor the cases to determine if any action is needed (time; quality) Deliver on agreed SLAs Ensure policy and legal compliance Assist and encourage users/customers to make effective use of self‑service options, systems, products, and services to drive rapid resolution and empower customers; educate and inform users of the full range of Global Services HR available to them Participate in daily huddles and follow the instructions of the direct supervisor regarding priorities and assignments Continuous Improvement Identify areas for improvement on daily operational processes Provide support to implement improvement initiatives Document and share all relevant working experiences with issue resolution for the knowledge database future reference Focus on increasing satisfaction survey results – employees and customers Participate in training to improve performance, process acumen and gain additional required knowledge Qualifications Graduate of a Bachelor's Degree At least 1 year of work experience in managing employee lifecycles Experience working with Workday or any HR System Experience in ticketing tools like Salesforce or ServiceNow is preferred Required Skills Human Resource Information Systems (HRIS) Preferred Skills Business Behavior Compliance Management Cultural Competence Execution Focus HR Operational Planning and Organizing HR Strategic Management Human Resources Development Human Resources Policies Issue Escalation Organizational Development (OD) Personal Information Management Service Excellence Talent Management Technical Credibility Seniority Level Not Applicable Employment Type Full‑time Job Function Other Industries Hospitals and Health Care Relocation As part of our Company’s growth and expansion plans, we are preparing to relocate to a new office in BGC, Taguig City, tentatively by Q2 2026. Please note that the timeline may still change depending on project developments and other considerations. #J-18808-Ljbffr