Specialist II, APAC Exit Management

This job is with Johnson & Johnson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function
Human Resources

Job Sub Function
HR Operations

Job Category
Professional

All Job Posting Locations:
Paranaque, National Capital Region (Manila), Philippines

Job Description
The Specialist II, APAC Exit Management is responsible for execution of various tasks in HR area, especially employee data management in Workday and other HR systems connected to employee life cycle management.

This role is responsible for ensuring a seamless experience for HR customers when using the GS HR services.

This role is responsible for ensuring compliance to the defined processes when engaging with the various end users (employees, managers, other GS and BU departments, suppliers).

This role is responsible for following HR processes, policies and legislation.

Case Management and daily operations

• Receive, assign, update, classify, process cases in case management application for one or more processes
• Identify case challenges and opportunities, and escalate to the supervisor/manager if needed
• Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation
• Update the knowledge management system with new available documents or guidelines
• Proactively monitor the cases to be able to determine if any action is needed (time; quality)
• Responsibility for delivering upon agreed SLAs
• Ensuring policy and legal compliance
• Assist and encourage users/customers to make effective use of self-service options, systems, products, service, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services HR available to them.
• Participate on daily huddles and follow the instruction of the direct supervisor regarding priorities and assignments

Continuous improvement

• Identify areas for improvement on daily operational processes
• Provide support to implement improvement initiatives
• Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issues resolution for knowledge database future reference
• Focus on increasing satisfaction surveys results - employees and customer
• Participate on training in order to improve performance, process acumen and gain additional knowledge required.

Qualifications

• Graduate of a Bachelor's Degree
• At least 1 year of work experience in managing employee lifecycles
• Has experience working with Workday or any HR System
• Experience in ticketing tools like Salesforce or ServiceNow is preferred

As part of our Company's growth and expansion plans, we are preparing to relocate to a new office in BGC, Taguig City, tentatively by Q Please note that the timeline may still change depending on project developments and other considerations
Required Skills
Human Resource Information Systems (HRIS)

Preferred Skills
Business Behavior, Compliance Management, Cultural Competence, Execution Focus, HR Operational Planning and Organizing, HR Strategic Management, Human Resources Development, Human Resources Policies, Issue Escalation, Organizational Development (OD), Personal Information Management, Service Excellence, Talent Management, Technical Credibility