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Italian Technical Support Specialist
4 weeks ago
Overview
Nezda is hiring Italian Technical Support Specialist.
Qualifications- Fluent in Italian and English.
- Graduate of any course.
- With at least 6 months service desk support experience using Italian language and in BPO setup.
- Knowledge in Microsoft 365 administration and troubleshooting is an advantage.
- Assist customers through phone, chat, email, or tickets raised via portal following proper processes and procedures using the Italian language.
- Analyze and resolve issues based on interpretation and resolution of technical issues raised by users.
- Provide quality support to users in solving their issues and to clients in onboarding their businesses by utilizing technical skills and knowledge in different technologies.
- Report and log details as needed and ensure data accuracy.