Scheduling Coordinator

2 weeks ago

Manila, Philippines Human Nexus Full time

Human Nexus Manila, National Capital Region, Philippines

Are you a highly organized and proactive individual with a passion for optimizing healthcare staffing in real-time? We\'re seeking an experienced Real-Time Analyst to join our dynamic team, focusing specifically on staffing for aged care and residential facilities. If you thrive in a fast-paced environment, possess exceptional communication skills, and are fearless in outbound calling, we want to hear from you

In this critical role, you\'ll be instrumental in ensuring seamless and efficient staff deployment, directly impacting the quality of care provided to our residents. You\'ll leverage your expertise in real-time scheduling to address immediate staffing needs, adapt to unforeseen challenges, and maintain optimal coverage across various healthcare settings.

Responsibilities
  • Real-Time Staffing Management: Proactively monitor and manage staffing levels for aged care and residential facilities, identifying and addressing immediate gaps or overages.
  • Outbound Communication: Initiate and maintain frequent outbound calls to healthcare professionals (nurses, caregivers, etc.) to confirm availability, offer shifts, and fill urgent staffing needs with a high sense of urgency and professionalism.
  • Salesforce Scheduling Expertise: Utilize Salesforce Scheduling to its full potential for all scheduling activities, including creating, modifying, and canceling shifts, managing staff availability, and generating reports.
  • Problem Solving: Rapidly assess and resolve real-time staffing challenges, including call-outs, unexpected absences, and sudden increases in demand.
  • Coordination & Communication: Liaise effectively with facility managers, team leads, and healthcare professionals to ensure clear communication and smooth operational flow.
  • Data Accuracy: Maintain meticulous records of all scheduling activities, communications, and staffing outcomes within Salesforce.
  • Performance Monitoring: Contribute to the continuous improvement of scheduling processes by identifying trends and recommending solutions.
Qualifications
  • Minimum 3 years of experience as a Real-Time Analyst or similar role, with a strong emphasis on healthcare staff scheduling.
  • Proven expertise in aged care or residential facility staffing is essential. You understand the unique complexities and demands of these environments.
  • Advanced proficiency in Salesforce Scheduling is a must. You should be able to navigate the platform confidently and utilize its features effectively.
  • Fearless and highly effective outbound calling skills are critical. You must be comfortable and confident making a high volume of calls to secure staffing.
  • Exceptional communication skills, both verbal and written, with the ability to build rapport quickly.
  • Strong analytical and problem-solving abilities, with a calm and decisive approach under pressure.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
  • High level of attention to detail and accuracy.
  • Flexibility to work varied shifts, which may include evenings, weekends, and holidays, to meet operational needs.

If you\'re a driven individual who can confidently navigate the complexities of real-time healthcare staffing and is ready to make a significant impact, we encourage you to apply

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Contract
  • Job function: Administrative
  • Industries: Professional Services
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