Senior Learning Experience Designer with Tech Experience

Senior Learning Experience Designer with Tech Experience (Work From Home)

TaskUs Pasig, National Capital Region, Philippines

The Senior LX Designer will provide thought leadership in the application of instructional design strategies and methodologies, with particular emphasis on scoping, analysis, design, and evaluation.

Program Management

• Collaborate effectively across functional teams to identify learning needs and ensure alignment around key priorities and initiatives.
• Keep track and report learning initiative results up to 90 days after implementation.

Learning Experience Design

• Conduct robust learning needs analysis
• Conduct audience, context, content, and available performance analysis when determining a design for a particular project
• Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data
• Determine required skills and competency levels for learners/participants
• Define and design the most effective strategy for the learning need
• Identify training objectives and performance targets
• Define the evaluation strategy of the learning program
• Evaluate content developed by the team
• Review analysis and design documents to ensure the objectives target learning needs
• Evaluate the effectiveness of learning materials developed from an instructional design standpoint
• Review evaluation strategies to ensure they cover all learning objectives
• Post implementation, gather relevant data to evaluate effectiveness using Kirkpatrick’s model

Project Management

• Create, track, and maintain project plans
• Manage projects by working closely with SMEs and project team members, effectively communicating progress and risks

Measurable success

• Performance of learning programs deployed (reaction, performance, etc)
• On-time delivery of projects managed
• Feedback from key stakeholders

Other Responsibilities

• Provide instructional design services to key functions including Implementations, Project Management, Client Services, Consultancy and product-specific training for new campaign/LOB launches
• Address performance gaps in production through Operations Management, Quality, and PST
• Organizational Development for continuing education and skills enhancement
• Collaborate with Multimedia, Content, and LMS Administration work streams and PST Teams to design, develop, and implement innovative self-paced and instructor-led training programs and evaluate their effectiveness
• Analyze learning needs; conduct audience, context, content, and performance analyses; gather data with project members and other departments
• Determine training objectives and performance targets; identify best deployment methods
• Scoping/outlining training content; list details of proposed training content, indicating duration and method
• Build training curriculum/lesson plans; outline details needed in a training/lesson plan (duration, method, objectives, content)
• Write storyboards/scripts; collaborate with SMEs to finalize content
• Write scripts for dialogues/video narration to engage learners
• Design facilitator and participant guides; write and script learning content for facilitators for brick-and-mortar or virtual classrooms
• Facilitate Train-the-Trainer (T3) / Knowledge Transfer (KT) sessions; lead knowledge transference and best practices in facilitation
• Provide feedback to participants after sessions; create knowledge and skills assessments
• Design and write means to measure and evaluate learning and knowledge; evaluate learning effectiveness; gather data to compare performance and training effectiveness
• Collaborate with key departments to gather data for evaluating learning; conduct post-mortem reviews to discuss evaluations and identify improvement points
• Suggest ways to improve and/or sustain performance based on evaluation results
• Develop learning content; conceptualize digital learning look and feel
• Produce a development brief outlining mood board and suggested interactions for the lesson
• Coordinate with LX Design Team to recommend the best interaction or media to present the content
• Develop advanced instructional media including guided tool simulations, interactive lessons and assessments, motion graphics, and game-based courses
• Use graphics, video, and course authoring software to develop visually appealing instructional media; apply visual design principles
• Discover and implement techniques to drive online learning adoption and content usage
• Continuously update and improve knowledge, skills, and behaviors related to instructional design, adult education, and training evaluation
• Lead small projects by initiating meetings, communicating risks, and following up on deadlines

Disclaimer

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. Employees may be required to perform other job-related duties as requested by their supervisor. All requirements are subject to modification to reasonably accommodate qualified individuals with a disability.

• 5 or more years of designing learner-centered training programs and developing related training materials
• 5 or more years conducting learning needs analyses to identify situations addressable by training solutions
• Working knowledge of adult learning, instructional design, and evaluation principles and practices
• Drafting measurable training goals and learning objectives (in all three learning domains)
• Developing appropriate learning assessment strategies and instruments
• Experience as an L&D program manager a plus

• Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications)
• Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline)
• Experience with E-Learning design principles, practices, and platforms (LMS)

• Mid-Senior level

• Full-time

• Other, Writing/Editing, and Design
• Industries
• Outsourcing and Offshoring Consulting

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