Collections/Accounts Receivable Specialist

1 week ago

Taguig, Philippines OPENLANE Full time

Accounts Receivable / Collections Specialist

OPENLANE, Taguig, National Capital Region, Philippines

Job Description

We are looking for a self-driven and competent AR Specialist to join our team This position requires strong organizational skills, with the ability to prioritize and meet deadlines. The candidate will be detail-oriented and accurate, display strong verbal and written communication skills, and work well in a fast-paced environment. The candidate will report to the Accounts Receivable Supervisor & Manager.

The candidate will receive training to meet the required responsibilities. The schedule is 8:00 PM to 5:00 AM, Tuesday through Saturday, and follows the U. S. holiday schedule while still receiving compensation for Philippine holidays.

Responsibilities
  • Complete a daily call count of at least 35 a day.
  • Contact customers and discuss their overdue payments.
  • Handling inbound calls.
  • Identify outstanding accounts receivables for follow up via email and paper mail.
  • Investigate historical data for debts and bills to determine payment patterns.
  • Take actions to encourage timely payments, up to and including outside collections.
  • Process payments and refunds (via credit cards, ACH, paper checks, flooring).
  • Resolve billing issues and customer inquiries.
  • Resolve customer credit issues (NSF checks, changed ACH information).
  • Contact clients via email and voice call to discuss their overdue payments and build relationships.
  • Update account status records in accounting and customer management system.
  • Prepare and present reports on collection activities and progress.
Qualifications
  • Proven experience as a Collection Specialist or similar role.
  • Excellent knowledge of billing procedures.
  • Knowledge of various collection techniques.
  • Working knowledge of Google applications and NetSuite is a plus.
  • Comfortable working with targets and meeting deadlines.
  • Problem-solving and critical-thinking skills.
  • College graduate.
  • Accounting experience is a plus.
Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Accounting/Auditing and Finance
  • Industries: Software Development

We’re not soliciting at this time – referrals may increase your chances of response. We are committed to equal opportunity employment and encourage applicants from all backgrounds to apply.

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