It Pmo Associate

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Quality Auditing Associate Accenture Taguig (El

Taguig, National Capital Region Accenture

Posted today

Job Description

Accenture in the Philippines is currently looking for BPO Quality Auditing Associates who will be responsible in performing the following day-to-day tasks:

  • You will be performing regular Quality audits based on accepted standards in sampling to ensure delivery is consistent and at par with client standards.
  • You will generate timely and accurate reports wherein daily, weekly and MTD scores are available on an agent, team, and SOW level.
  • You will be performing quality analysis and can identify root cause and can create relevant action items to improve and sustain performance.
  • You will be asked to attend Weekly/Monthly business reviews with stakeholders on overall Quality and CSAT performance.
What are we looking for?
  • Open to college graduates, college undergraduates and associate degree graduates with related experience
  • Must have at least 1 year of work experience in Quality Audit in a BPO industry
  • Experience in using Voice recording system (e.g. NiCE, etc.) is required
  • Amenable to work in Quezon City, Mandaluyong, Taguig, or Alabang
  • Willing to go back on-site once recalled
Join our high-performing team and enjoy these benefits
  • Competitive salary package, company bonuses, and performance incentives
  • Night differential
  • Loyalty, Christmas gift, inclusion, and diversity benefits
  • Paid sick and vacation leaves
  • Expanded maternity leave up to 120 days*
  • HMO coverage (medical and dental) from day 1 of employment
  • Life insurance
  • Employee stock purchase plan
  • Retirement plan
  • Flexible working arrangements
  • Accessible locations
  • Healthy and encouraging work environment
  • Career growth and promotion opportunities
How to Apply?

After you have submitted the accomplished online questionnaire, kindly wait for a phone call from our recruiters.

Additional Information

What we believe:

Terms and conditions apply

Schedule
  • Rotational shift
Education
  • Bachelor\'s (preferred)
Experience
  • QA: 1 year (preferred)
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