Sales Coordinator
6 days ago
Schedule: Monday - Friday (7:00 AM - 4:00 PM PHT)
Provide operational enablement for the sales team and support improved customer experience through administrative support, ensuring high document quality, efficient order entry & fulfillment, and effective coordination of Voice of Customer (VOC) interactions for all sales-related issues.
What are we looking for?
- 2-3 years of experience in a Sales Support role
- Experience or background in the IT Services industry is preferred
- Experience using Service Now is highly advantageous
- Background in finance or contract management preferred
- Understanding the importance of early escalation and the ability to identify divergence from expected outcomes
- Ability to take ownership of problems and see them through to satisfactory conclusions
- Exceptional Customer Satisfaction skills for internal & external customers
What will you do?
- Understand contractual agreements and business rules
- Ownership and tracking of contract to order entry through Service Now & ERP
- Manage all stakeholders related to this process, including Sales, Shared Services, FXGS, PS, CAM, and COFO
- Check pricing compliance with Policy framework; request supporting information for NSPA (Non-Standard Pricing Agreement) submissions as needed
- Accurate data entry of BAU orders
- Follow up with sales on missing documentation or errors
- Engage with Sales for any Customer issues
- Liaise with Sales / COFO / Installations / Client to ensure timely implementation and closure of BAU projects & bulk orders
- Support project leads with scope changes / MACD requirements (TS updates / OMT Liaison)
- Use Service Now Workflow System for issue resolution and follow-through
- Identify root causes of issues and update Team Leaders & Managers on recurring errors
- Monitor sales practices' impact on customer experience and report to management
- Enhance visibility of order progression to Sales
- Provide real-time updates on delivery and installation timeframes; identify stock shortages as needed
Join the awesome team and enjoy these benefits & perks:
- Hybrid work arrangement
- Medical, Dental, and Life insurance from day 1
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary sleeping quarters and coffee
- Free Office Fitness and Wellness Facilities
- Company events, work-life balance, and career growth opportunities
- Accessible location at the Mega Tower, EDSA, Metro Manila
JOIN CONNECTOS NOW
ConnectOS is certified as a Great Place to Work and is a top-rated employer in the Philippines. We are a leading provider of offshore talent and specialize in resourcing and productivity solutions worldwide. Founded by an Australian CEO, we help companies overcome resourcing challenges with innovative strategies.
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Equal Employment Statement
Employment decisions at ConnectOS are made without consideration of age, race, color, religion, gender, disability, sexual orientation, gender identity or expression, genetic information, or marital status. We ensure full confidentiality of all data processed.
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