Senior ServiceNow Consultant – ITSM

Senior ServiceNow Consultant – ITSM & Enterprise Workflows

Fujitsu Makati, National Capital Region, Philippines

Senior ServiceNow Consultant – ITSM & Enterprise Workflows

Fujitsu Makati, National Capital Region, Philippines

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Expert in Tech & Global Talent Sourcing | Diversity & Inclusion Advocate | Candidate Experience Champion

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

We are seeking a Senior ServiceNow Consultant to join our Customer Advisory & Support Excellence (CASE) team. This role is focused on delivering high-quality ServiceNow solutions across ITSM and at least one enterprise workflow (HAM/SAM, SPM, or HRSD).

You’ll lead customer engagements, provide expert technical guidance, and ensure successful delivery and adoption of ServiceNow capabilities. As a senior consultant, you’ll also mentor colleagues, contribute to practice growth, and help customers maximize their investment in the platform.

This is a permanent, work-from-home role (with onsite presence 1–2 times per month).

Responsibilities and Accountabilities

• Lead and deliver ServiceNow implementations and enhancements across ITSM and enterprise workflows (HAM/SAM, SPM, HRSD).
• Act as a trusted advisor to customers, aligning technical delivery with business value realization.
• Proactively identify opportunities for platform adoption and additional value streams.
• Ensure all delivery is aligned with Fujitsu’s CASE methodology, governance, and customer success outcomes.
• Stay current on the ServiceNow roadmap and contribute to innovation within Fujitsu’s ServiceNow practice.
• Mentor and guide junior consultants to build overall team capability.

Requirements

Must-Have Qualifications and Experience:

• Degree in Computer Science, IT, or equivalent practical experience.
• ServiceNow CSA certification (mandatory).
• ServiceNow CIS-ITSM certification (mandatory).
• Proven hands-on experience in ServiceNow ITSM delivery/support (Incident, Change, Problem, Request).
• Practical expertise in at least one enterprise workflow : HAM/SAM (Hardware & Software Asset Management), SPM (Strategic Portfolio Management) OR HRSD (Human Resources Service Delivery)
• Experience across multiple ServiceNow releases, ideally Orlando to current.
• Strong stakeholder management, communication, and consulting skills.

Nice-to-Have Qualifications and Experience:

• Additional ServiceNow certifications (HAM/SAM, SPM, HRSD, Discovery, IntegrationHub).
• 5+ years of ServiceNow consulting experience in customer-facing roles.
• Familiarity with both Waterfall and Agile delivery methodologies.
• Experience leading workshops, training sessions, or sales/pre-sales engagements.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people ; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders . Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email

Search Firm Representatives – PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology and Consulting
• Industries IT Services and IT Consulting

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