Customer Service Representative

5 days ago

Taguig, Philippines J-K Network Services Full time

Overview

The establishment of this company took place in 1976. Among the IT companies that are growing most rapidly, not just in the Philippines but also in Canada and Australia. This firm specializes in business consulting, systems integration, and IT services.

Role: Customer Service Representative - Sales and Retention Account

Industry of the company: BPO Company

Location: McKinley, Taguig City

Salary: Php23,000-Php30,000

Work Schedule: Night Shift Schedule

Work Arrangement: Work Onsite

Responsibilities
  • Assist in keeping clients and renewing contracts, as per company objectives.
  • Ascertain and fulfill client requirements, engage in consultative, value-oriented sales and account management discussions.
  • Serve as the primary liaison for internal sales teams and customers
  • Manage inquiries concerning billing and accounts
  • Ensure a smooth and gratifying customer experience
  • Maintain current data in CRM systems and ensure all customer interactions are recorded accurately
  • Collaborate with internal support teams to manage reporting, escalations, and continuous process improvements
  • Organize and supervise follow-up communication to aid in closing deals and maintaining ongoing relationships
Qualifications
  • College Degree
  • 1 year experience in handling Sales and retention Account
  • Experience in handling Telco Account is Advantage
  • Open to working a graveyard shift
  • Willing to work onsite in McKinley, Taguig
  • Can commence at the earliest opportunity
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