Inbound Customer Service Representative

2 months ago


Ortigas Pasig, Philippines Transpeed Communications Full time
Key Responsibilities
·Answer customer queries via phone, email, and live chat in a friendly and professional manner.
·Provide accurate product and service information to customers and assist with inquiries.
·Handle customer complaints efficiently, escalating issues to the relevant departments when necessary.
·Handle customer complaints efficiently, escalating issues to the relevant departments when necessary.

Skills and Qualifications
·Proven experience in a customer service role, preferably in (specific industry).
·Excellent verbal and written communication skills.
·Strong problem-solving and active listening abilities.
·Ability to stay calm and focused in high-pressure situations.
·Attention to detail and proficiency in data entry.
·Flexibility to work various shifts, including evenings and weekends.
·Excellent written and verbal communication skills
·Willing to start immediately
·Must be willing to work onsite in Ortigas, Pasig

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