Customer Service Representative

2 months ago


Ortigas, Philippines Visaya KPO Full time

Job Responsibilities:


As a key member of our Visaya KPO team, you will be responsible for performing inbound and outbound calling to patients in a professional and courteous manner.


You will utilize various medical billing systems and payment portals to resolve account balances, ensuring accurate and timely processing of payments.


Key responsibilities include creating and distributing correspondence, such as itemized statements and insurance appeal letters, and interacting with patients to ensure proper account handling.


In addition, you will perform routine tasks, such as updating patient records and creating payment plans, to meet or exceed performance objectives.


Job Requirements:


To be successful in this role, you will require a strong educational background, with a minimum of a College Education, and at least one year of customer service experience.


Healthcare experience is preferred, but not required.


You will also need to have a proven track record of effective communication, with the ability to simplify complex billing information for patients.


Strong organizational and time management skills are also essential to meet performance objectives and ensure accurate account resolution.



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