Customer Service Representative for Healthcare Management
1 month ago
About Gratitude Philippines:
We are a reputable company dedicated to providing exceptional customer service and support to our members.
Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative for Healthcare Management to join our team. As a Customer Service Representative, you will be responsible for educating members, family, providers, and caregivers regarding benefits and plan options.
Key Responsibilities:
- Educate members, family, providers, and caregivers regarding benefits and plan options
- Accurately explain benefits and plan options in person, via email, fax, or telephonically
- Provide follow-up with members by clarifying the customer's issue, determining the cause, and identifying and explaining the solution
- Escalate appropriate member issues to management or other departments as required
- Participate in member-calling projects as assigned by management to support the overall company goal of membership retention
Requirements:
To be successful in this role, you must have:
- A high school diploma or equivalent; a bachelor's degree is preferred
- At least 2 years of customer service experience, preferably in healthcare management and/or a call center setting
- Exceptional customer service skills, including verbal and written communication
- Strong active listening skills
- Ability to collaborate and be a team player
- Must be a quick learner
- Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call
- Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations, preferred
- Proficiency with Microsoft Office (Word, Excel, Outlook)
Benefits:
We offer a competitive salary range of $500-$700 per month, depending on experience. We also provide opportunities for professional growth and development, a dynamic work environment, and a chance to make a meaningful difference in people's lives.
About the Location:
This position is based in the Philippines, where you will have the opportunity to work with a diverse group of people and contribute to the growth and success of our company.
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