Customer Service Representative for Healthcare Management

1 month ago


Ortigas, Philippines Gratitude Philippines Full time

About Gratitude Philippines:

We are a reputable company dedicated to providing exceptional customer service and support to our members.

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative for Healthcare Management to join our team. As a Customer Service Representative, you will be responsible for educating members, family, providers, and caregivers regarding benefits and plan options.

Key Responsibilities:

  • Educate members, family, providers, and caregivers regarding benefits and plan options
  • Accurately explain benefits and plan options in person, via email, fax, or telephonically
  • Provide follow-up with members by clarifying the customer's issue, determining the cause, and identifying and explaining the solution
  • Escalate appropriate member issues to management or other departments as required
  • Participate in member-calling projects as assigned by management to support the overall company goal of membership retention

Requirements:

To be successful in this role, you must have:

  • A high school diploma or equivalent; a bachelor's degree is preferred
  • At least 2 years of customer service experience, preferably in healthcare management and/or a call center setting
  • Exceptional customer service skills, including verbal and written communication
  • Strong active listening skills
  • Ability to collaborate and be a team player
  • Must be a quick learner
  • Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call
  • Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations, preferred
  • Proficiency with Microsoft Office (Word, Excel, Outlook)

Benefits:

We offer a competitive salary range of $500-$700 per month, depending on experience. We also provide opportunities for professional growth and development, a dynamic work environment, and a chance to make a meaningful difference in people's lives.

About the Location:

This position is based in the Philippines, where you will have the opportunity to work with a diverse group of people and contribute to the growth and success of our company.



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