Senior Sales Engineer

2 weeks ago

Taguig, Philippines Eastvantage Full time

Eastvantage, Taguig, National Capital Region, Philippines

Overview

Join to apply for the Senior Sales Engineer role at Eastvantage .

Location: Taguig, Philippines • Work Mode: Work From Office

Senior Sales Engineer role focusing on acting as technical lead in sales cycles and delivering AI-driven solutions for contact centers.

Key Responsibilities
  • Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities.
  • Understand customer pain points in contact centers and map them to AI-powered solutions (conversational AI, Agentic AI, knowledge retrieval, etc.).
  • Deliver compelling technical presentations, demos showcasing GenAI, Agentic AI, RAG, and LLM-based solutions.
  • Translate business requirements into AI solution architectures, collaborating with product and engineering teams.
  • Respond to RFPs/RFIs with detailed technical responses and solution designs.
  • Advise clients on AI adoption strategies, integration with Contact Centre platforms (Genesys, Avaya, Five9, Amazon Connect, etc.), and industry best practices.
  • Stay up to date on AI trends and the evolving landscape of agentic applications and enterprise AI adoption.
Qualifications
  • 6+ years of experience in Contact Centre, pre-sales, solution engineering, or technical consulting.
  • Hands-on understanding of AI concepts: LLMs, Retrieval-Augmented Generation (RAG), Agentic AI Applications, conversational AI platforms.
  • Experience with Contact Centre/CCaaS solutions (Genesys, Avaya, Five9, NICE, Amazon Connect, etc.).
  • Strong ability to explain technical concepts to both technical and non-technical stakeholders.
  • Proven track record supporting enterprise sales cycles and closing large deals.
  • Excellent communication, presentation, and stakeholder management skills.
  • Fluency in English (written and spoken).
  • Ability to travel across India/APAC for client engagements.
Industry Experience
  • 7+ years in the contact centre domain, preferably with operational/technical experience.
  • Experience in Conversational AI space preferred.
  • Project management or business consulting experience in the contact centre industry.
  • Experience in managing large and strategic accounts.

#phhiring #salesengineer #AIApplications #contactcentre #LLM-basedsolutions.

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