Senior Sales Engineer

3 weeks ago

Taguig, Philippines Eastvantage Business Solutions Full time

Overview

We're Hiring: Senior Sales Engineer

We are seeking an experienced and results-driven Senior Sales Engineer to join our dynamic team. The ideal candidate will combine technical expertise with exceptional sales skills to drive revenue growth, build strong client relationships, and provide technical solutions that meet customer needs.

Location & Work Mode

Location: Taguig, Philippines
Work Mode: Work From Office
Role: Senior Sales Engineer

Responsibilities
  • Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities.
  • Understand customer pain points in contact centers and map them to AI-powered solutions (conversational AI, Agentic AI, knowledge retrieval, etc.).
  • Deliver compelling technical presentations, demos showcasing GenAI, Agentic AI, RAG, and LLM-based solutions.
  • Translate business requirements into AI solution architectures, collaborating with product and engineering teams.
  • Respond to RFPs/RFIs with detailed technical responses and solution designs.
  • Advise clients on AI adoption strategies, integration with Contact Centre platforms (Genesys, Avaya, Five9, Amazon Connect, etc.), and industry best practices.
  • Stay up to date on AI trends, competitor offerings, and the evolving landscape of agentic applications and enterprise AI adoption.
Qualifications
  • 6+ years of experience in Contact Centre, pre-sales, solution engineering, or technical consulting.
  • Hands-on understanding of AI concepts: Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Agentic AI Applications, conversational AI platforms.
  • Prior experience working with or selling to Contact Centre/CCaaS solutions (Genesys, Avaya, Five9, NICE, Amazon Connect, etc.).
  • Strong ability to explain technical concepts to both technical and non-technical stakeholders.
  • Proven track record supporting enterprise sales cycles and closing large deals.
  • Excellent communication, presentation, and stakeholder management skills.
  • Fluency in English (written and spoken)
  • Ability to travel across India/APAC for client engagements.
  • Must have 7 or more years of related experience in the contact centre domain, preferably with contact centre related operational and/or technical experience.
  • Preference will be given to ones having experience in Conversational AI space.
  • Must have project management and/or business consulting experience in the contact centre industry.
  • Experience in managing large and strategic accounts.
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