Patient Care Specialist
7 days ago
The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner. Responsibilities Handling Patient or Customer Inquiries or Concerns Greet all patients and customers upon entry in the clinic in a friendly, courteous and professional manner. Answer inquiries from patients, customers and other persons regarding clinic product and services in an efficient manner. Answer telephone calls promptly and efficiently following telephone handling standards of the Company. Handle inquiries over the telephone and screen or direct calls when necessary. Log all inquiries in the Inquiry Sheet as part of the monitoring report by the Marketing Department. Endorse scheduled patients to appropriate personnel in charge (Doctor or Aesthetician or Nurse or Physician’s Assistant). Handle patient complaints and refer to the Branch Officer or Doctor accordingly. Maintain high standards of customer service through handling of all customers in a courteous, friendly and helpful manner. Ensure that appropriate and relevant promotional or information materials are available for the patients or customers. Scheduling of Patients Ensure proper scheduling of patients for treatment and services in the CRM and logbook. Confirm patient’s appointment the day before the schedule. Reconfirm with the patient 15 minutes before the scheduled treatment or procedure to ensure patient’s availability. Prepare list of doctors’ and aestheticians’ patients, procedures and contact numbers for distribution at the end of the day. Check Company mobile phone on a daily basis, take note of any requests for rescheduling from patients, and update the CRM and concerned personnel accordingly. Coordinate with the Doctor or Aesthetician or other personnel with regard to patient schedule. Handling of Patient Information and Patient Charts Facilitate the filling out of the Patient Data Sheet and ensure completeness of information. Prepare charts for new patients ensuring proper labeling with the patient’s name (Last Name, First Name, Middle Initial) on the folder flap. Maintain proper filing of charts. Pull out charts of patients as necessary and return charts after use in their proper places. Prepare charts of patients scheduled the next day. Other Duties Maintain orderliness and cleanliness in Reception and Waiting area and other areas in the clinic. Report any required repairs in the Clinic or need for additional supplies or collaterals to the Branch Officer for proper action. Undertake promotional, sales and marketing activities via the phone or direct customer encounter. Attend and participate in all required meetings, events or trainings. Ensure compliance to company established policies and procedures. Lend support or assistance as Reliever in other clinics as deemed necessary. Perform other duties as may be assigned. Qualifications Candidate must possess at least Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Hospitality/Tourism/Hotel Management, Mass Communication or equivalent. At least 1-3 Year(s) of working experience in the related field is required for this position. Must have outstanding customer service orientation. Excellent communication skills. Must be able to display tact, courtesy and initiative. #J-18808-Ljbffr
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Patient Care Navigator
2 weeks ago
Philippines PEARL GmbH Full time $60,000 - $80,000 per yearRole: Patient Care NavigatorWork Arrangement: Fully remote, overlapping EST working hoursJob Type: Independent Contractor, Full-timeWork Schedule: 40 hours per week, Monday to Friday, 11:00 AM - 8:00 PM ESTLocations: RemoteAbout Pearl TalentPearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and...
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Davao City, Davao, Philippines Connext Global Solutions Inc Full time ₱900,000 - ₱1,200,000 per yearJob SummaryThe Patient Care Coordinator is responsible in assisting the referral process across multiple facilities within a designated region or product segment. The role ensures compliance with policies, facilitates coordination between healthcare providers, specialists, and patients, and supports standardization of referral practices to improve efficiency...
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Patient Care Coordinator
2 weeks ago
Clark Freeport Zone, Pampanga, Philippines The Medical City Full time ₱360,000 - ₱600,000 per yearThe Medical City Clark is a premier healthcare institution committed to providing high-quality and compassionate care to our patients. As a part of our continuous growth, we are looking for a dedicated and skilled Patient Care Coordinator to join our dynamic team.ResponsibilitiesThe Patient Care Coordinator shall be responsible for addressing patient care...
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Staff Nurse
7 days ago
, Davao del Sur, Philippines Management Consultancy Services Full timeA Staff Nurse is a healthcare professional responsible for providing direct patient care, supporting the medical team, and ensuring the well-being of patients in various healthcare settings like hospitals, clinics, and nursing homes. Patient Care Assess patients' conditions by taking vital signs, observing symptoms, and documenting medical histories....
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Customer Care Specialist
4 days ago
, Pampanga, Philippines CO Careers Full timePosition Title: Customer Care Specialist Work Setup: On-site Schedule: 10:00 PM to 7:00 AM PH Time Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga Quick Rundown The Customer Care Specialist is responsible for delivering outstanding customer service by handling patient and healthcare provider inquiries, assisting with...
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Collections Specialist
2 weeks ago
Davao City, Davao, Philippines Elder Care Homecare Full time ₱630,000 - ₱705,000 per yearCollections Specialist Job DescriptionElder Care Homecare is seeking an experienced Collections Specialist contractor. We are a private pay homecare agency servicing 4 US states with additional expansion planned within the next year. This is a work from home role based in Davao Region, Philippines.Elder Care has been in operation for over seven years,...
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On-call Specialist Contractor
2 weeks ago
Davao City, Davao, Philippines Elder Care Homecare Full time ₱660,000 per yearElder Care Homecare is seeking a dynamic On Call Specialist. We are a private pay homecare agency servicing Westchester County, Long Island, and the New York Metro Area, with additional expansion planned within the next year. This is a remote role based in Davao Region, Philippines.Elder Care has been in operation for over seven years, however our growth has...
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Veterinarian
7 days ago
, Davao del Sur, Philippines PLUMA VETERINARY CLINIC Full timeResponsibilities Diagnosing Animal Health Issues: Perform physical exams, run tests, and interpret lab results to diagnose illnesses and injuries in animals. Treatment and Surgery: Administer medications, vaccines, and treatments; perform surgeries when necessary. Emergency Care: Provide urgent treatment for sick or injured animals. Health Education: Educate...
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Dental Assistant
7 days ago
, Davao del Sur, Philippines JA DENTAL CLINIC Full timeOverview A Dental Assistant works closely with dentists to support patient care and ensure smooth and efficient operation of dental practices. They assist in clinical tasks, manage patient records, prepare equipment, and provide patient education. Responsibilities Assisting with Procedures Assist dentists during dental procedures by passing instruments,...
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Registered Nurse
7 days ago
, Davao del Sur, Philippines DMSF DAVAO MEDICAL SCHOOL Full timeOverview We are looking for a compassionate and dedicated Registered Nurse (RN) to join our healthcare team. The RN will be responsible for providing direct patient care, administering medications, coordinating care plans, and educating patients and their families. The ideal candidate will have excellent clinical skills, the ability to work effectively in a...
