Recruitment Service Excellence Support Manager

Explore numerous help desk job opportunities. These roles are vital for providing technical assistance and support to customers and employees. Job duties often include troubleshooting hardware and software issues, managing user accounts, and documenting solutions. Strong communication skills and a patient demeanor are crucial for success in this field.

Help desk positions are available across various industries, from IT companies to healthcare providers. Common job titles include Help Desk Technician, IT Support Specialist, and Technical Support Analyst. These roles often require a solid understanding of computer systems, networking, and customer service principles. Many companies offer opportunities for career advancement within their IT departments.

If you have a knack for problem-solving and enjoy helping others, a career in help desk support might be a great fit. Search for help desk jobs near you and start your journey in the dynamic world of IT support. Consider enhancing your skills with relevant certifications to increase your job prospects and earning potential.

Recruitment Service Excellence Support Manager

₱ - ₱ Y Allegis Global Solutions

Posted today

Job Description

The Service Excellence Support Manager is to lead the team responsible for supporting the Portfolio/Programme Aligned Change Managers within the Service Excellence EMEA team with various duties related to change management, operational excellence, and marketplace DEI support and administration. The role requires strong leadership experience and a combination of strong language proficiency, administrative expertise, project support experience, and various soft skills that contribute to successful change management.

Responsibilities:

• Manage the team responsible for providing administrative support to the Service Excellence EMEA Portfolio Aligned Change Managers, providing guidance, support, and performance feedback.
• Ensure that team members have the necessary resources and training to fulfill their responsibilities effectively, and that their skills and experience are leveraged effectively.
• Foster a collaborative and motivated team environment, encouraging continuous learning and improvement.
• Maintain an understanding of work demand from in-region partners and ensure effective communication and collaboration.
• Oversee resource management and allocation to ensure optimal performance and support for the team.
• Focus on upskilling the team through training and development opportunities, fostering professional growth.
• Drive continuous improvement of the support service, identifying and implementing process enhancements to increase efficiency.
• Provide support and escalation on complex projects, ensuring thorough planning, execution, and follow-up.

Qualifications:

• Previous experience in a management or leadership role of an offshore support team.
• Excellent written communication, presentation, and facilitation skills, with strong analytical, problem-solving, and decision-making abilities.
• Project/Change management experience with the ability to handle complex tasks and projects effectively.
• Experience in resource management and allocation to ensure optimal performance and support for the team.
• Strong proficiency in English is required.
• Demonstrable administrative skills and project support experience.
• Excellent communication skills, ensuring clear and effective interactions with team members and stakeholders.
• Ability to provide change management support, including communications drafting, scheduling, planning, and documenting initiatives.
• Skills in governance and best practice support, as well as process documentation, are essential.
• Experience in executing process improvements and identifying efficient ways of working is advantageous.
• An interest in change and project management and operational excellence methodologies, such as Lean, Six Sigma, and Kaizen, is beneficial.

Additional Information

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

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Service Desk/Help Desk Support

Mandaluyong, National Capital Region ₱ - ₱ Y IBEX Global Solutions (Philippines) Inc.

Posted today

Job Description

This is Work On Site in Shaw, Mandaluyong & Night Shift. Our Data Center Global Client is looking for additional supports. You will provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time. Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring accurate transactional processing through emails and tools like Service Now or Salesforce.

Roles and Responsibilities include, but is not limited to:

• Respond to email inquiries and requests through Customer Success Team Mailbox
• Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC
• Accomplish Special Projects from Customer Success Managers
• Assign Qualtrics(detractor) cases to CSMs
• Draft Recognition emails and Thank you emails

What we offer

• Competitive salary and performance-based incentives
• Opportunities for career growth and professional development
• Supportive team environment with a focus on work-life balance

About us

IBEX Global Solutions (Philippines) Inc. is a leading provider of customer experience and business process outsourcing solutions. With a strong presence in the Philippines, we partner with some of the world’s most recognizable brands to deliver exceptional service and support. Our company is committed to creating a diverse and inclusive workplace, where employees can thrive and contribute to our continued success.

Apply now to become a part of our dynamic team

Help Desk Analyst

Posted today

Job Description

Company Description

IT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care of our team as if they are family. We operate three state-of-the-art, fully compliant office facilities in New Jersey and India and pride ourselves on our expertise, reliability, and custom solutions for MSP needs.

Role Description

• Fully manage onboarding/offboarding for client users: provision and configure devices, create/disable accounts in Microsoft 365, Azure AD, Active Directory, set up email, file access, MFA, group policies, and software packages. Decommission devices securely and archive data where required.

Technical Support (Beyond Helpdesk)

• Handle escalated Tier 1 and basic Tier 2 support tickets (network, printer, email, login issues, system slowness, etc.).
• Use PSA and RMM tools to remotely troubleshoot and maintain endpoints.
• Perform basic administrative tasks on servers, M365 tenants, and firewalls under supervision.
• Document technical fixes and update SOPs/runbooks.

System Maintenance & Monitoring

• Monitor alerts from RMM tools and resolve low/medium-priority issues.
• Assist with patching schedules, antivirus status checks, and backup verifications.
• Perform periodic health checks on client environments (device performance, licenses, capacity).

Qualifications

• Must be willing to work 100% onsite and residing near BGC, Taguig.
• Must be available for night shifts (8 PM - 5 AM Manila Time).
• Minimum 2 years of experience in Service Desk/Help Desk support.
• Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management. Strong written and verbal communication skills.
• At least 2 years of experience supporting global/international clients.

Company Benefits

• HMO with Free Dependents on Day 1
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance and Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Help Desk Coordinator

Posted today

Job Description

Join a Mission-Driven Company & Build Systems That Matter

Economic Impact Catalyst (EIC) is the #1 solution for building and scaling economic development efforts through cutting-edge software and enterprise solutions. Our SaaS platform helps organizations drive economic growth through data-driven decisions and strategic interventions.

The Role:

We are seeking a passionate Help Desk Coordinator who thrives on creating order from chaos and loves helping others succeed. This role is perfect for someone who gets excited about building systems, documenting processes, and training team members to be their best. You'll be the backbone of our customer support efforts, ensuring everything runs smoothly while empowering others through knowledge sharing.

What You'll Do:

• Systems & Process Excellence: Build and optimize help desk workflows, create and maintain documentation, design training materials, identify opportunities to streamline operations.
• Training & Knowledge Sharing: Develop and deliver training programs, create documentation and tutorials, mentor colleagues, build a culture of continuous learning.
• Platform Documentation & Support: Maintain documentation for our SaaS platform, create guides, collaborate with product team, turn customer questions into helpful resources.
• Customer Support Operations: Provide exceptional technical support via email, chat, and phone, track metrics, maintain records in help desk system (Zendesk or Freshdesk preferred).
• Process Innovation: Continuously improve support delivery, implement new tools, create feedback loops from customer insights.

We're Looking for Someone Who Lives Our Values:

• Genuine Curiosity
• Authenticity
• Deep Empathy
• Integrity
• Takes Smart Risks
• Creates Meaningful Impact
• Pursues Excellence

Has the Right Experience & Passion:

• 2-4 years of experience in customer support, technical documentation, training, or related roles
• Natural teacher who enjoys helping others learn
• Strong systems thinking
• Experience creating documentation, training materials, or process guides
• Comfortable working with U.S.-based teams and customers across time zones
• Excellent written and verbal English
• Self-motivated with attention to detail
• Experience with help desk software or knowledge management systems

Bonus Qualifications:

• Technical writing or instructional design background
• Experience with SaaS platforms or nonprofit sectors
• Familiarity with video creation tools
• Basic understanding of web technologies

What We Offer:

• Purpose-Driven Work
• Growth & Learning
• Work Environment: Flexible remote work for Philippines-based professionals, competitive compensation, collaborative culture

Ready to Build Something Great?

We value people who love helping others and building systems that work. If you're excited about turning chaos into clarity, we'd love to hear from you.

We're especially interested in hearing about:

• Documentation or training that helped people
• Process or system improvements
• Examples of curiosity and problem-solving

At EIC, we hire for attitude and passion, then help you build the skills you need.

Note: Some locations listed may reflect multiple postings; please apply to the relevant role in your region.

Help Desk Engineer

Posted today

Job Description

Qmulus Solutions is a Virtual Staffing Solution based in Victoria, BC, Canada. We continue to grow our offshore team in the Philippines, and we are looking for a Help Desk Engineer to join our team.

Job Description

• Provides technical support to users by troubleshooting problems and maintaining workstation and LAN performance
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
• Responding to queries on the phone, via email, in person, or through remote access
• Offers technical assistance on delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software
• Daily administrative tasks, documentation, reporting, and communicating with relevant departments
• Running reports and analyzing common complaints and problems
• Trains other staff on troubleshooting
• Gains feedback from customers to improve training methods

Job Specification

• Background in Computer/Software Engineering or Computer Science preferred but open to others
• At least 5 years of help desk experience
• Strong knowledge of computer systems, Active Directory, hardware, software
• Good problem-solving, analytical, and teamwork skills
• Excellent communication and interpersonal skills
• Willingness to learn new technologies
• Customer-oriented and patient
• Knowledge of OS internals and hardening
• Experience with antivirus deployment and configuration
• Understanding of authentication, authorization, and directory services
• Strong understanding of cloud platforms and security models
• Professionalism and ability to collaborate
• Confidentiality, initiative, diplomacy
• Ability to work under pressure and manage priorities
• Attention to detail and problem-solving skills

Help Desk Operator

Posted today

Job Description

Help Desk Operator - Cebu

Job ID

Posted 23-Sep-2025

Service line

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Cebu City - Cebu - Philippines

About the Role:

As a CBRE Help Desk Associate, you will be responsible for delivering exceptional customer service while recording detailed and accurate information from a high volume of inbound and outbound calls and emails.

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

What You'll Do:

• Act as a primary contact for customers and staff. Troubleshoot and resolve problems of complexity.
• Maintain accurate records of interactions with customers and recurring problems.
• Identify needs, process improvements, opportunities, and weaknesses within the department and team.
• Promote, develop, and maintain strong relationships between departments and with customers.
• Coach and mentor helpdesk team members.
• Identify training needs to ensure staff is educated to achieve business needs.
• Gather and analyze data to identify and solve complex problems; may recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve efficiency.

What You'll Need:

• High School Diploma or GED with 3-4 years of job-related experience.
• Understanding of processes, procedures, systems within own job function.
• Advanced organizational skills with an inquisitive mindset.
• Ability to evaluate and communicate unusual and complex content concisely.
• Knowledge of Microsoft Office products.
• Advanced math skills requiring percentages, discounts, and markups.

Help Desk Operator

Posted today

Job Description

Job ID

Posted 03-Sep-2025

Service line

Role type

Full-time

Areas of Interest

Digital & Technology/Information Technology

Location(s)

Various

Job Summary

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints. Essential duties include answering requests via phone, chat, email, and online requests, generating and dispatching service orders, updating CMMS, and training/mentoring staff as needed.

Qualifications:

• High school diploma or GED; Call Center experience preferred; minimum two years related experience.
• Strong knowledge of processes and Microsoft Office; ability to type 45-50 WPM.
• Excellent communication skills and ability to handle inquiries and complaints.

Other postings in category:

Help Desk Operator

Posted today

Help Desk Support

₱ - ₱ Y Advanced World Systems Inc.

Posted today

Job Description

Advanced World Systems Inc. is hiring a Full time Help Desk Support role in Cebu City, Central Visayas. Apply now to be part of our team.

Job summary:

• Monday to Friday shifts with Morning and Evening options

Command Center/Helpdesk

Responsibilities include tracking customer queries, ensuring alerts are addressed, updating readiness tracking, reporting, and working with a team of engineers. Requires 7 years related experience and willingness to work onsite.

Help Desk Specialist

Posted today

Job Description

Work Set-Up: 100% Onsite in BGC, Taguig

Shift: Eastern Time Shift

Role Description

• Manage full user lifecycle: onboarding/offboarding, account creation/disablement, device provisioning, and secure data handling.
• Configure user access: email, MFA, permissions, group policies, software packages.
• Provide Tier 1 and basic Tier 2 support; escalate when needed.
• Perform admin tasks on servers, firewalls, and M365 tenants; document fixes.
• Monitor alerts, assist with patching, antivirus checks, backups, health checks.
• Support infrastructure projects and automation;
• Create docs and runbooks; improve processes.

Qualifications

• Various benefits listed
• Experience in BPO ITSD and 2+ years

Education and Experience

• Senior High School or higher with relevant experience
• Willingness to travel 100% (preferred)

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