Workforce Management Specialist | Dayshift | Eastwood City

3 weeks ago

Quezon City, Philippines MicroSourcing Full time

Overview

Position: Workforce Management Specialist (Large-Scale)

Location: Global One, Eastwood, Quezon City

Work setup & shift: Onsite | Dayshift

Why join MicroSourcing?
  • Competitive Rewards: above market compensation, healthcare coverage on day one (including one or more dependents), paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: contribute to a positive work environment through company-sponsored events and activities
  • Work Life Harmony: flexible work arrangements that support balance between work and life
  • Career Growth: opportunities for continuous learning and career advancement
  • Inclusive Teamwork: a diverse, inclusive culture that values every team member
Your Role
  • Manage, maintain, and update the roster timetable in accordance with staff and client requirements
  • Develop and maintain a cost-effective roster within a dedicated portfolio of clients
  • Ensure rostering adheres to applicable compliance regulations and legislation
  • Escalate operational issues & incidents, including report writing
  • Coordinate after-hours static guarding services
  • Enter data into proprietary operating systems
  • Communicate effectively with clients and internal departments
  • Identify risks and deliverables, and manage them effectively
  • Provide timely analysis and reporting to support the Operations Manager and National Operations Centre
  • Reconcile and report on a daily, weekly, monthly, and yearly basis
  • Uphold OH&S policies and procedures to ensure a safe work environment
What You Need Non-negotiables
  • Experience in operations, scheduling, or coordination roles in the Security / Defense Industry
  • Ability to work on a rotating roster
  • Experience in a high-volume call/Operations Centre environment preferred
  • Demonstrable computer literacy skills
  • Strong verbal communication and customer service skills, including conflict resolution
  • Strong written communication skills, including incident report writing
  • Ability to multitask and work autonomously in a fast-paced team environment
  • Strong negotiation and problem-solving abilities
  • Professional and courteous phone manner
Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Outsourcing and Offshoring Consulting
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing believes that our company’s strength lies in our people’s diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We celebrate authentic selves and value every contribution to our collective success and growth.

For more information, visit

Terms & conditions apply

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