Workforce Management Specialist

2 days ago

Quezon City, National Capital Region, Philippines MicroSourcing Full time ₱900,000 - ₱1,200,000 per year

Discover your 100% YOU with MicroSourcing
Position:
Workforce Management Specialist (Large-Scale)

Location:
Global One, Eastwood, Quezon City

Work setup & shift:
Onsite
|
Dayshift

Why join MicroSourcing?
You'll Have

  • Competitive Rewards: Enjoy above market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company sponsored events and activities.
  • Work Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role
As a Workforce Management Specialist, you will:

  • Manage, maintain, and update the roster timetable in accordance with both staff and client requirements
  • Developing and maintaining a cost-effective roster within a dedicated portfolio of clients
  • Ensure that rostering adheres to all applicable compliance regulations and applicable legislation
  • Escalation of operational issues & incidents, including report writing.
  • Coordination of after-hours static guarding services.
  • Data entry of information into proprietary operating systems.
  • Communicate effectively with clients & different internal departments
  • Identify risks and deliverables, and manage these effectively
  • Provide timely analysis and reporting to support the Operations Manager and National Operations Centre
  • Reconciliation and reporting on a daily, weekly, monthly and yearly basis
  • Uphold OH&S policies and procedures to ensure a safe work environment for employees, contractors, and visitors

What You Need
Non-negotiables

  • Experience in operations, scheduling, or coordination roles in the Security / Defense Industry.
  • Ability to work on a rotating roster.
  • Experience in a high-volume call/Operations Centre environment would be highly desirable.
  • Demonstrable computer literacy skills.
  • Strong verbal communication skills, including high levels of customer service and conflict resolution skills.
  • Strong written communication skills, including incident report writing.
  • Ability to multitask and work autonomously in a high-paced team environment
  • Strong negotiation skills with the ability to think laterally and solve problems
  • Possessing a professional and courteous phone manner

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

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