Workforce Manager
4 weeks ago
Overview Workforce Manager – Risewave Consulting Inc. | ₱100-120K monthly | On-site, Quezon City | Experience: 5-10 years | Education: Bachelor | Employment type: Full-time Responsibilities Develop workforce strategies and forecasts to meet SLAs. Manage forecasting, scheduling, and real-time adjustments. Lead and mentor the WFM team. Track performance metrics and provide reports to management. Collaborate across departments and lead improvement initiatives. Benefits Government Mandated Benefits: 13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS Insurance Health & Wellness: Health Insurance, HMO Time Off & Leave: Sick Leave, Vacation Leave Working Location Eastwood Ave., Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines Posted Posted on 10 October 2025 About Risewave Risewave Consulting Inc. | 101-500 Employees | Human Resources & Recruitment #J-18808-Ljbffr
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Workforce Manager
2 weeks ago
Quezon City, National Capital Region, Philippines Intelassist Full time ₱1,200,000 - ₱2,400,000 per yearEmployment Type: Full-Time EmploymentWork Setup: Hybrid SetupWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: Up to 80,000 PHP/MonthlyPosition OverviewThe Workforce Manager is responsible for the strategic and tactical planning of contact center staffing and resources to ensure service...
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Workforce Manager
1 day ago
Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱1,200,000 - ₱3,600,000 per yearManagerJob description1. Strategic Workforce PlanningDevelop and implement long-term workforce planning strategies aligned with business goals.Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs).Collaborate with senior management to align workforce strategy with operational objectives.Identify cost-saving...
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Senior Workforce Manager
1 day ago
Quezon City, National Capital Region, Philippines Nezda Global Full time ₱1,500,000 - ₱2,500,000 per yearRole:Senior Workforce ManagerLocation:Quezon CitySchedule:ShiftingWork Set-up:On SiteEmployment Type:Full Time and Direct HireAbout the Role:We are seeking aSenior Workforce Managerto lead our Workforce Management (WFM) function across multiple lines of business. This role will be responsible for strategic capacity planning, forecasting, scheduling, and...
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Workforce Management Analyst
1 day ago
Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per yearPosition SummaryWe are looking for a strategic and detail-oriented Workforce Analyst or Assistant Manager to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO...
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Workforce Management Analyst
2 weeks ago
Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time $104,000 - $130,878 per yearPosition SummaryWe are looking for a strategic and detail-oriented Workforce Analyst or Assistant Manager to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO...
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Workforce Management Analyst
3 days ago
Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per yearPosition SummaryWe are looking for a strategic and detail-oriented Workforce/Reports Analyst to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO environment. The...
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Senior Workforce Manager
2 weeks ago
Quezon City, Philippines WNS Global Services, Inc. Full timeJob Description: 1. Strategic Workforce Planning Develop and implement long-term workforce planning strategies aligned with business goals. Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs). Collaborate with senior management to align workforce strategy with operational objectives. Identify cost-saving...
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Workforce Manager
1 week ago
Cebu City, Central Visayas, Philippines Nezda Technologies, Inc. Full time ₱1,500,000 - ₱2,500,000 per yearPositions: Workforce ManagerLocation : CebuSetup: OnsiteSchedule: ShiftingEmployment: Full-time / Regular Job SummaryThe Workforce Manager is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels and efficient operations. This role plays a key part in balancing business needs with...
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Senior Workforce Manager
1 day ago
Quezon City, National Capital Region, Philippines WNS Full time ₱1,200,000 - ₱2,400,000 per yearStrategic Workforce PlanningDevelop and implement long-term workforce planning strategies aligned with business goals.Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs).Collaborate with senior management to align workforce strategy with operational objectives.Identify cost-saving opportunities without...
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Workforce / Bench & Redeployment Manager
4 weeks ago
Quezon City, Philippines Medium Full timeOverview About the Role We’re looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re-engaged within 72 hours. This role combines operational agility with strategic foresight — balancing workforce supply and client demand while maintaining a “hot...