Workforce Manager

4 weeks ago


Quezon City, Philippines Risewave Consulting Inc. Full time

Overview Workforce Manager – Risewave Consulting Inc. | ₱100-120K monthly | On-site, Quezon City | Experience: 5-10 years | Education: Bachelor | Employment type: Full-time Responsibilities Develop workforce strategies and forecasts to meet SLAs. Manage forecasting, scheduling, and real-time adjustments. Lead and mentor the WFM team. Track performance metrics and provide reports to management. Collaborate across departments and lead improvement initiatives. Benefits Government Mandated Benefits: 13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS Insurance Health & Wellness: Health Insurance, HMO Time Off & Leave: Sick Leave, Vacation Leave Working Location Eastwood Ave., Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines Posted Posted on 10 October 2025 About Risewave Risewave Consulting Inc. | 101-500 Employees | Human Resources & Recruitment #J-18808-Ljbffr


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