
Workforce Manager
6 days ago
Overview Workforce Manager – Risewave Consulting Inc. | ₱100-120K monthly | On-site, Quezon City | Experience: 5-10 years | Education: Bachelor | Employment type: Full-time Responsibilities Develop workforce strategies and forecasts to meet SLAs. Manage forecasting, scheduling, and real-time adjustments. Lead and mentor the WFM team. Track performance metrics and provide reports to management. Collaborate across departments and lead improvement initiatives. Benefits Government Mandated Benefits: 13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS Insurance Health & Wellness: Health Insurance, HMO Time Off & Leave: Sick Leave, Vacation Leave Working Location Eastwood Ave., Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines Posted Posted on 10 October 2025 About Risewave Risewave Consulting Inc. | 101-500 Employees | Human Resources & Recruitment #J-18808-Ljbffr
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Workforce Manager
2 weeks ago
Quezon City, National Capital Region, Philippines Intelassist Full time ₱1,200,000 - ₱2,400,000 per yearEmployment Type: Full-Time EmploymentWork Setup: Hybrid SetupWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: Up to 80,000 PHP/MonthlyPosition OverviewThe Workforce Manager is responsible for the strategic and tactical planning of contact center staffing and resources to ensure service...
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Workforce Manager
3 weeks ago
Quezon City, Philippines Intelassist Full timeEmployment Type: Full-Time EmploymentWork Setup: Hybrid SetupWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: Up to 80,000 PHP/Monthly Position Overview The Workforce Manager is responsible for the strategic and tactical planning of contact center staffing and resources to ensure service...
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Manager Workforce Management
4 weeks ago
Quezon City, Philippines WNS Full timeWNS Quezon City, National Capital Region, Philippines Overview The Workforce Assistant Manager plays a critical role in supporting the strategic and operational goals of the Workforce Management team. This position is responsible for overseeing real-time operations, forecasting, scheduling, and reporting functions to ensure optimal staffing and service...
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Workforce Manager
1 day ago
Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱1,200,000 - ₱3,600,000 per yearManagerJob description1. Strategic Workforce PlanningDevelop and implement long-term workforce planning strategies aligned with business goals.Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs).Collaborate with senior management to align workforce strategy with operational objectives.Identify cost-saving...
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Senior Workforce Manager
1 day ago
Quezon City, National Capital Region, Philippines Nezda Global Full time ₱1,500,000 - ₱2,500,000 per yearRole:Senior Workforce ManagerLocation:Quezon CitySchedule:ShiftingWork Set-up:On SiteEmployment Type:Full Time and Direct HireAbout the Role:We are seeking aSenior Workforce Managerto lead our Workforce Management (WFM) function across multiple lines of business. This role will be responsible for strategic capacity planning, forecasting, scheduling, and...
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Workforce Management Analyst
1 day ago
Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per yearPosition SummaryWe are looking for a strategic and detail-oriented Workforce Analyst or Assistant Manager to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO...
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Workforce Management Analyst
2 weeks ago
Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time $104,000 - $130,878 per yearPosition SummaryWe are looking for a strategic and detail-oriented Workforce Analyst or Assistant Manager to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO...
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Assistant Manager – Workforce Management
3 days ago
Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per yearExperience:3–5 years in Workforce Management in a contact center or BPO environmentAt least 1 year in a supervisory or leadership roleExperience with multi-site or global workforce operations (preferred)Skills & Competencies:Proficiency in WFM platforms (e.g., NICE IEX, Verint, Genesys, Aspect)Advanced Excel skills; experience with data visualization...
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Workforce Management Analyst
3 days ago
Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per yearPosition SummaryWe are looking for a strategic and detail-oriented Workforce/Reports Analyst to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO environment. The...
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Manager Workforce Management
4 weeks ago
Quezon City, Philippines iQor Full timeiQor Quezon City, National Capital Region, Philippines iQor Quezon City, National Capital Region, Philippines Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting,...