Voice of Customer Program Manager

Join to apply for the Voice of Customer Program Manager role at Globe Telecom Join to apply for the Voice of Customer Program Manager role at Globe Telecom Get AI-powered advice on this job and more exclusive features. At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionHarvests VOC insights across various sources to identify opportunities for ongoing Customer Experience improvement. Enables internal business partners to address VOC insights through Stakeholder Engagement and Program ManagementDuties And ResponsibilitiesHarvests VOC insights across various sources to identify opportunities for ongoing Customer Experience improvementAnalyzes and integrates data from customer feedback, social sentiment, operational data, qualitative/observational research Surfaces insights on customer issues/pain points, determines root causes (e.g. internal challenges) and highlights key areas for resolution Identifies opportunities to align and/or innovate around Customer Experience design Enables internal business partners to address VOC insights through Stakeholder Engagement and Program ManagementFacilitates prioritization and development of initiatives to close the VOC loop Drives collaboration among internal stakeholders to follow through on agreed VOC initiatives Monitors successful execution and impact on NPS improvement Manages strategic VOC programsDevelops the strategies and execution plans to address priority VOC insights Leads the end-to-end execution of the priority VOC programs Drives NPS improvement from successful delivery of VOC programs Equal Opportunity EmployerGlobe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed hereMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Project Management and Information Technology Industries Telecommunications Referrals increase your chances of interviewing at Globe Telecom by 2x Get notified about new Customer Program Manager jobs in Taguig, National Capital Region, Philippines . Quezon City, National Capital Region, Philippines 1 week ago Operations Team Leader (Financial Program) Makati, National Capital Region, Philippines 2 months ago Quezon City, National Capital Region, Philippines 1 day ago Quezon City, National Capital Region, Philippines 2 months ago Assistant Manager Global Markets Product Control (under the HSBC Product Control Accelerator Programme) Taguig, National Capital Region, Philippines 2 weeks ago Operations Team Leader (Financial Program) Muntinlupa City, National Capital Region, Philippines 3 months ago Operations Team Leader (Financial) | Vertis North Taguig, National Capital Region, Philippines 1 month ago Quezon City, National Capital Region, Philippines 1 week ago Quezon City, National Capital Region, Philippines 1 month ago Quezon City, National Capital Region, Philippines 1 month ago Pasig, National Capital Region, Philippines 3 days ago Manila, National Capital Region, Philippines 3 months ago Operations Team Leader (Logistics Account) Quezon City, National Capital Region, Philippines 2 weeks ago Operations Team Leader | Financial Account Operations Team Leader (Financial Account) Quezon City, National Capital Region, Philippines 2 weeks ago Taguig, National Capital Region, Philippines 1 week ago Manila, National Capital Region, Philippines 2 hours ago Pasig, National Capital Region, Philippines 5 days ago National Capital Region, Philippines 6 months ago National Capital Region, Philippines 6 months ago Muntinlupa City, National Capital Region, Philippines 1 month ago Quezon City, National Capital Region, Philippines 1 week ago Makati, National Capital Region, Philippines 6 days ago National Capital Region, Philippines 4 days ago Makati, National Capital Region, Philippines 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr