Customer Retention Manager

3 weeks ago

Taguig, Philippines HRTX Full time

Role Overview The position will be responsible for leading key initiatives within the organizations consumer-facing loyalty program. This role is essential to enhancing customer engagement, increasing repeat business, and supporting overall sales growth. The ideal candidate will possess strong expertise in loyalty strategies, a deep understanding of consumer behavior, with proven track record in developing and scaling effective customer loyalty programs and a value-driven customer experience that fosters long-term brand loyalty. Requirements Bachelors degree in Marketing, Business Administration, or a related discipline. Minimum of 3 years of experience in program or project management . Strong analytical capabilities with the ability to turn data into strategic insights. Proven project management skills, with experience handling multiple initiatives concurrently. Familiarity with CRM tools and loyalty program technologies. Excellent communication and interpersonal skills. Solid grasp of consumer behavior and best practices in loyalty program design. Demonstrated leadership in guiding teams and fostering a customer-focused culture to ensure program success. Responsibilities Oversee and optimize the customer point-based loyalty system, ensuring timely enhancements and improvements. Manage and maintain the user interface and experience of the loyalty program website. Lead daily operations of the loyalty program, including reward tracking, customer segmentation, and development of personalized incentives. Continuously improve the customer experience by identifying ways to increase engagement, retention, and satisfaction through loyalty efforts. Administer the loyalty program budget while ensuring financial efficiency and impact. Collaborate with external partners and vendors to expand program offerings and ensure smooth execution of initiatives. Collect and utilize customer feedback to refine and upgrade the loyalty program. Keep abreast of industry trends and emerging practices in loyalty and retention to drive program innovation. Promote awareness of the loyalty program across multiple platforms, including social media, and effectively communicate its perks and benefits to customers. #J-18808-Ljbffr

  • Customer Retention Specialist

    4 days ago

    Taguig, National Capital Region, Philippines Firstsource Solutions Limited Full time ₱1,200,000 - ₱2,400,000 per year

    Customer Retention Specialist The Customer Retention Specialist – CSC Phoenix – reports to the Phoenix CSC Customer Service Supervisor. The Retention Specialist will be a key player in our sales-focused team, possessing advanced knowledge of our products, procedures, and guidelines. This role is pivotal in retaining customers who are considering...

  • Customer Retention Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines S&P Global Full time ₱1,200,000 - ₱2,400,000 per year

    About The RoleGrade Level (for internal use):09The TeamThe Revenue Execution team is a key partner to the frontline Revenue team, serving as experts on renewal execution across D&R and RVS product portfolios. We are a vibrant, global team of ambitious, client-focused professionals who thrive on collaboration, problem solving, and supporting the achievement...

  • Customer Retention Specialist

    1 week ago

    Taguig, Philippines Firstsource Solutions Limited Full time

    Customer Retention Specialist The Customer Retention Specialist – CSC Phoenix – reports to the Phoenix CSC Customer Service Supervisor. The Retention Specialist will be a key player in our sales-focused team, possessing advanced knowledge of our products, procedures, and guidelines. This role is pivotal in retaining customers who are considering...

  • Retention Representative

    20 hours ago

    Taguig, Philippines First Source Solutions Limited Full time

    About the role First Source Solutions Limited is seeking a talented Retention Representative to join our dynamic team. As a Retention Representative, you will play a crucial role in maintaining strong customer relationships and ensuring the continued success of our business. This full-time position is based in Taguig City, Metro Manila, offering the...

  • Customer Retention Manager

    1 week ago

    Taguig, Philippines HRTx Inc. Full time

    Location: BGC, Taguig Work Setup: Full Onsite Work Schedule: Day Shift | Monday to Friday Role Overview The position will be responsible for leading key initiatives within the organization’s consumer-facing loyalty program. This role is essential to enhancing customer engagement, increasing repeat business, and supporting overall sales growth. The ideal...

  • Retention Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines First Source Solutions Limited Full time ₱250,000 - ₱500,000 per year

    About the roleFirst Source Solutions Limited is seeking a talented Retention Representative to join our dynamic team. As a Retention Representative, you will play a crucial role in maintaining strong customer relationships and ensuring the continued success of our business. This full-time position is based in Taguig City, Metro Manila, offering the...

  • Customer Service Representative

    3 weeks ago

    Taguig, Philippines J-K Network Services Full time

    Overview The establishment of this company took place in 1976. Among the IT companies that are growing most rapidly, not just in the Philippines but also in Canada and Australia. This firm specializes in business consulting, systems integration, and IT services. Role: Customer Service Representative - Sales and Retention Account Industry of the company: BPO...

  • Retention and Escalations Expert

    4 days ago

    Taguig, National Capital Region, Philippines Sutherland Full time ₱80,000 - ₱120,000 per year

    Company Description About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

  • Retention and Escalations Expert

    3 weeks ago

    Taguig, Philippines Sutherland Full time

    Location Taguig City/National Capital Region Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence....

  • Customer Base Management Manager

    1 week ago

    Taguig, National Capital Region, Philippines Globe Telecom Full time ₱1,500,000 - ₱3,000,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionThe CBM Manager is responsible for crafting and executing strategies to grow value from the existing postpaid base through improved...