Customer Success Manager

6 days ago

Mandaue, Philippines Thecodebox Full time

Cebu City, Philippines | Posted on 07/11/2025 The CodeBox Inc. is a start-up software development company located at the heart of Cebu City. We hire highly-skilled software developer professionals in web, mobile, iOS, and custom software development and deploy them to our international clients. Our team provides masterful and first-class professional services in user experience, design, and full stack engineering which translate bold ideas into awesome software products.Job Description About The CodeboxThe Codebox is an Israeli-founded outsourcing company based in the Philippines. We specialize in building strong, long-term remote teams for global tech companies – with a focus on quality, professionalism, and a people-first approach. Whether you're a developer, designer, account manager, or support expert – at The Codebox, you’ll be part of a supportive, international environment that values your skills and invests in your growth.We are currently hiring an Account Manager to join the team of a fast-growing SaaS company leveraging AI to transform customer interactions.What You’ll DoAs an Account Manager, you’ll be the key link between the client and their customers – ensuring satisfaction, retention, and continuous value. You will:Serve as the primary point of contact for client inquiries and supportUnderstand client goals and help them get the most out of the platform’s featuresManage the renewal process and identify upsell opportunitiesMonitor client satisfaction and proactively resolve issuesCollaborate with internal teams (product, sales, support) to ensure smooth deliveryLead regular performance reviews and feedback sessionsDevelop strategies to increase retention and loyaltyHandle escalations and ensure prompt resolutionOffer recommendations and insights for better platform utilization Requirements What We’re Looking ForProven experience in Account Management or Customer Success (preferably SaaS/tech)Startup background is a plusStrong interpersonal and communication skillsAnalytical mindset with the ability to assess customer interactionsProactive problem-solving skillsExperience using CRM and customer success platformsWhat We OfferWork with an innovative AI platform in a high-growth environmentDynamic, collaborative remote teamFlexible hours and long-term opportunityCompetitive salary and benefitsExposure to product, leadership, and cross-functional collaboration #J-18808-Ljbffr

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