Customer Success Manager

2 weeks ago

Mandaue, Philippines Thecodebox Full time

Cebu City, Philippines | Posted on 07/11/2025

The CodeBox Inc. is a start-up software development company located at the heart of Cebu City. We hire highly-skilled software developer professionals in web, mobile, iOS, and custom software development and deploy them to our international clients. Our team provides masterful and first-class professional services in user experience, design, and full stack engineering which translate bold ideas into awesome software products.

Job Description About The Codebox

The Codebox is an Israeli-founded outsourcing company based in the Philippines. We specialize in building strong, long-term remote teams for global tech companies – with a focus on quality, professionalism, and a people-first approach. Whether you're a developer, designer, account manager, or support expert – at The Codebox, you’ll be part of a supportive, international environment that values your skills and invests in your growth.

We are currently hiring an Account Manager to join the team of a fast-growing SaaS company leveraging AI to transform customer interactions.

What You’ll Do

As an Account Manager, you’ll be the key link between the client and their customers – ensuring satisfaction, retention, and continuous value. You will:

Serve as the primary point of contact for client inquiries and support

Understand client goals and help them get the most out of the platform’s features

Manage the renewal process and identify upsell opportunities

Monitor client satisfaction and proactively resolve issues

Collaborate with internal teams (product, sales, support) to ensure smooth delivery

Lead regular performance reviews and feedback sessions

Develop strategies to increase retention and loyalty

Handle escalations and ensure prompt resolution

Offer recommendations and insights for better platform utilization

Requirements

What We’re Looking For

Proven experience in Account Management or Customer Success (preferably SaaS/tech)

Startup background is a plus

Strong interpersonal and communication skills

Analytical mindset with the ability to assess customer interactions

Proactive problem-solving skills

Experience using CRM and customer success platforms

What We Offer

Work with an innovative AI platform in a high-growth environment

Dynamic, collaborative remote team

Flexible hours and long-term opportunity

Competitive salary and benefits

Exposure to product, leadership, and cross-functional collaboration

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