bpo-rta

Job Summary:A Real-Time Analyst is responsible for monitoring and managing the flow of operations, resources, and performance in real-time, typically within customer service, contact centers, or business operations. They ensure that resources are appropriately allocated to meet the business's operational needs, often focusing on maximizing efficiency and...

Start Date: ASAPWork Arrangement: 100% Onsite in Cebu CityShift Schedule: US Business hoursRole Requirements: Must be a Bachelor's GraduateAt least 5 to 7 years relevant experienceAdvanced Excel experience (VLOOKUP, Pivot Table, etc.)Report and dashboards creationExcellent verbal & written communication & presentation skillsGood analytical skills for MIS,...

• 2+ years of RTA Experience with hands-on experience of IEX and CXOne.• Must have hands-on experience with both IEX and CXOne systems.• Oversee all real-time WFM activities to ensure operational and client goals are met• Implement analysis and reporting via WFM tools available• Prepare daily/weekly/monthly reports and distribute them to the...

Job Summary:A Real-Time Analyst is responsible for monitoring and managing the flow of operations, resources, and performance in real-time, typically within customer service, contact centers, or business operations. They ensure that resources are appropriately allocated to meet the business's operational needs, often focusing on maximizing efficiency and...

About the job RTA/WFM (Clark) | Onsite Qualifications: Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus Has strong...

TASQ is looking for an MIS/RTA senior associate to work on-site in Clark, Pampanga. Benefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities15% Night Differential24 Leaves Annually Qualifications:Bachelor's degree graduate, any field.3 years of MIS/RTA experience, preferably in BPO/shared...

**About the Job: Process Specialist - MIS/RTA (Clark) | Onsite** **Benefits:** - HMO coverage for the employee and two dependents starting Day 1. - Quarterly performance bonuses. - Excellent opportunities for career growth. - 15% night shift differential. - 24 annual leave days. Requirements:** - Bachelor's degree in any field. - At least 3 years of...

About the job WFM Manager (Cebu) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays: US Business hours Educational Requirement: College Graduate Work Experience:At least 5 to 7 years relevant experience At least 2 years of supervisory experience Advanced Excel...

Qualifications:Minimum of 2 years of experience as WFM RTA in BPO industry.Amenable to work onsite.Very proficient with Microsoft Excel, ability to scrub, dissect and shape data, create customized reports.Excellent verbal, written and comprehension skills.Can start ASAPLocation: Cebu CityWork Schedule: Graveyard ShiftWork Setup: OnsiteJob Type: Full-timePay:...

Start Date: ASAP Work Arrangement: 100% Onsite in Cebu City Shift Schedule: US Business hours Role Requirement: Bachelor's Graduate At least 5 total WFM experience, at least 2 years of supervisory/leadership experience in BPO Advanced Excel experience (VLOOKUP, Pivot Table, etc.) Report and dashboards creation Good working knowledge of computer,...