bpo-rta

Location: Clark, Pampanga (Onsite)Employment Type: Full-TimeStart Date: ASAP About the Role: We are seeking an experienced RTA / WFM to join our team in Clark, Pampanga. This role requires a data-driven individual with a strong background in workforce management, including scheduling, forecasting, capacity planning, and reporting. The ideal candidate must...

TASQ is looking for an MIS/RTA senior associate to work on-site in Clark, Pampanga. Benefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities15% Night Differential24 Leaves Annually Qualifications:Bachelor's degree graduate, any field.3 years of MIS/RTA experience, preferably in BPO/shared...

**About the Job: Process Specialist - MIS/RTA (Clark) | Onsite** **Benefits:** - HMO coverage for the employee and two dependents starting Day 1. - Quarterly performance bonuses. - Excellent opportunities for career growth. - 15% night shift differential. - 24 annual leave days. Requirements:** - Bachelor's degree in any field. - At least 3 years of...

Qualifications:Minimum of 2 years of experience as WFM RTA in BPO industry.Amenable to work onsite.Very proficient with Microsoft Excel, ability to scrub, dissect and shape data, create customized reports.Excellent verbal, written and comprehension skills.Can start ASAPLocation: Cebu CityWork Schedule: Graveyard ShiftWork Setup: OnsiteJob Type: Full-timePay:...

We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. The RTA will be responsible for monitoring call volumes, agent productivity, and adherence to schedules in real time. This role ensures service level targets are consistently met while balancing operational...

About the job: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice support Work Arrangement: 100% onsite in Cebu Shift Schedule / Rest Days: 24/7 operations with rotating shifts Educational Requirements: Undergraduate or college graduate Work Experience:Minimum of 2 years as a Real-Time Analyst...

We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. The RTA will be responsible for monitoring call volumes, agent productivity, and adherence to schedules in real time. This role ensures service level targets are consistently met while balancing operational...

Metrics Tracking:RTAs continuously monitor key performance indicators (KPIs) like call volumes, average handling time (AHT), service levels, and agent adherence.Trend Identification: They analyze real-time data to identify trends, anomalies, and potential issues that may impact service levels or efficiency.Alert Management: RTAs set up and respond to...

Job description:We are seeking an experienced and dynamic Trainer to join our Cebu-based team. The Trainer will be responsible for delivering effective training programs for new hires and existing employees in a BPO setting. This role requires strong facilitation skills, subject matter expertise, and the ability to ensure employees are equipped with the...

Qualifications:Minimum 2 year exp as Trainer in a BPO settingGood communication skillsAt least college graduate of any courseAmenable to work onsiteWhat's in it for you?Earn up to 34,000 salary + 20% night differentialQuarterly incentivesHMO on day 1Other perks and benefits will be discussed during the hiring process