Real Time Analyst

The Workforce Real-Time Analyst is responsible for the real-time management of contact center operations to ensure all service level agreements and key performance indicators are met. This role involves monitoring agent performance and adherence, making dynamic adjustments to staffing levels based on call volume, and collaborating with management to optimize...

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long‑term...

Job Title: Real-Time Analyst Location: Taguig (On-site) Salary: ₱60,000/month Contract Duration: 6 months Employment Type: Full-time, On-siteAbout the RoleWe are seeking a Real-Time Analyst (RTA). In this role, you will play a critical part in ensuring SLAs are met by monitoring queues, optimizing staffing, and providing real-time operational support to...

Job DescriptionTheReal-Time Analyst (RTA)is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business,ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels.Primary Duties And ResponsibilitiesReal-time monitoring of all queues,...

Job Title: Real Time Analyst (RTA)Department: Workforce Management (WFM) / OperationsReports To: WFM Manager / Operations ManagerLocation: Alabang (On-site), Muntinlupa City, Metro Manila, PhilippinesAbout Pinnacle Intelligence:Pinnacle Intelligence is at the forefront of transforming the automotive retail industry. We provide AI-powered, sustainable, and...

Unify CX is looking for an extraordinary Real Time Analyst to join our motivated and ambitious team.Role: Real Time AnalystWork Location/Setup: Philippines | On-SiteShift Schedule: 5-day work week | Shifting Schedule | GraveyardWhat Will You Do?As the Real Time Analyst is responsible for monitoring live call center operations to ensure optimal staffing,...

Real Time Analyst – UnifyCX UnifyCX in Quezon City is seeking a Real Time Analyst to monitor live call center operations, ensure optimal staffing and service levels, and make real‑time decisions across shifts. Work Location / Setup: Philippines | On‑SiteShift Schedule: 5‑day work week | Graveyard What You Will Do Monitor real‑time call volume,...

We are looking for detail-oriented and analytical Workforce Real-Time Analysts to join our growing team. The role is vital in ensuring service level targets are met by monitoring real-time operations, analyzing performance, and providing actionable insights to support business efficiency. Key Responsibilities Monitor and manage real-time contact center...

The Workforce Real Time Analyst is responsible for monitoring and managing the daily operations of a contact center to ensure key performance indicators are met. This role involves making real-time adjustments to staffing based on call volume, agent adherence, and other critical metrics. The ideal candidate will have strong analytical skills, excellent...

TheCSC Operations Real Time Analystis responsible for multi-site real-time monitoring, queue management, tracking of schedule adherence and management of resources driven by real time trends to ensure consistency in Service Level performance.Position ResponsibilitiesMonitor real-time adherence across multiple sites, handle adherence issues, and log schedule...