Technical Support Specialist

1 week ago

Taguig, Philippines Heidi Health Full time

Get AI-powered advice on this job and more exclusive features. Working closely with our Customer Operations Specialists, you’ll be a Customer Support Agent providing critical, timely support for our customers around the world. Your responsibilities will include but not be limited to: Act as the first point of contact for customer queries via chat, email and phone Resolve support tickets from initiation to resolution Escalate issues to subject matter experts when needed Update support content (FAQs, user guides) based on recurring issues and product updates Audit and review AI Bot responses to assure iterative improvements in the support function What you’ll do Ticket Management: Log, track, and resolve customer tickets promptly. Follow through on each ticket until the issue is fully resolved. Problem Solving: Diagnose and fix issues, ensuring seamless hand-offs for complex cases. Implement changes based on customer feedback. Revise and update support materials to reflect current processes and solutions. Work with technical teams to manage escalations and ensure effective resolution. What we will look for Recent graduate or 2+ years in customer solutions, preferably in tech or healthcare. Strong communication skills, both written and verbal. Excellent problem-solving and organisational abilities. Familiarity with CRM systems and support platforms Self-motivated and capable of working independently. What do we believe in? We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version. You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs: We will stop at nothing to improve patient care across the world. We design user experiences for joy and ship them fast. We make decisions in a flat hierarchy that prioritizes the truth over rank. We provide the resources for people to succeed and give them the freedom to do it. Why you will flourish with us ? Work from home, with possibility of hybrid work in the future Learn from some of the best engineers and creatives, joining a diverse team The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups If you have an impact quickly, the opportunity to fast track your startup career Help us reimagine primary care and change the face of healthcare in Australia and then around the world. Seniority level Entry level Employment type Full-time Job function Customer Service, Information Technology, and Product Management Industries Technology, Information and Media, Health and Human Services, and Software Development #J-18808-Ljbffr

  • Technical Support Specialist

    4 weeks ago

    Taguig, Philippines Inchcape Digital Full time

    Join to apply for the Technical Support Specialist role at Inchcape Digital Join to apply for the Technical Support Specialist role at Inchcape Digital Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future. Our...

  • Technical Support Specialist

    4 weeks ago

    Taguig, Philippines Cerebras Full time

    Technical Support Specialist Location: Taguig City • Job ID: • Schedule: Full-Time/Regular At Rival, we’re transforming how companies hire, onboard, and grow talent by making HR processes smarter, faster, and more agile. We enable organizations to simplify talent acquisition, modernize HR workflows, and accelerate workforce productivity. The...

  • Technical Support Specialist

    3 weeks ago

    Taguig, Philippines Yondu, Inc. Full time

    Overview Yondu, Inc. Taguig, National Capital Region, Philippines Join to apply for the Technical Support Specialist role at Yondu, Inc. Responsibilities Provide second-level support to queries and issues raised in accordance to incident management and request fulfillment process. Responsible for installing and configuring computer hardware operating...

  • Technical Support Specialist

    4 weeks ago

    Taguig, Philippines Sinch AB Full time

    Overview About Sinch Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel...

  • IT Technical Support

    2 weeks ago

    Taguig, Philippines Nityo Infotech Inc. Full time

    As an L2 Technical Support Specialist, you will be the next escalation point after L1 support, handling complex technical issues, and providing in-depth troubleshooting. You will collaborate closely with engineering and product teams to resolve recurring issues, and document solutions. Qualifications: Bachelor’s degree in IT, Computer Science, Engineering,...

  • Italian Technical Support Specialist

    4 weeks ago

    Taguig, Philippines Nezda Global Full time

    Overview Nezda is hiring Italian Technical Support Specialist. Qualifications Fluent in Italian and English. Graduate of any course. With at least 6 months service desk support experience using Italian language and in BPO setup. Knowledge in Microsoft 365 administration and troubleshooting is an advantage. Responsibilities Assist customers through phone,...

  • Technical Support Specialist

    4 days ago

    Taguig, National Capital Region, Philippines Tigerux Agile Innovation Full time ₱240,000 - ₱300,000 per year

    TECHNICAL SUPPORT SPECIALIST - Taguig/HybridResponsibilities:Address EV charger concerns and escalate to manufacturers when needed.Communicate with customers and technicians using Five9 SoftPhone.Monitor charger performance and escalate issues promptly.Coordinate with manufacturers, service providers, and internal teams.Meet response and resolution time...

  • Technical Support Representative

    1 week ago

    Taguig, National Capital Region, Philippines iOPEX Technologies Full time ₱900,000 - ₱1,200,000 per year

    Embrace the freedom with iOPEX technologies. Join our awesome journey todayWe are looking for awesome tech-savvy professionals who wants to join our # teamTechnical Support Specialist (Pre-dominantly Non-voice)Technical Support System Specialist (Pre-dominantly Non-voice)Technical Sales Specialist (Pre-dominantly Non-voice)Technical Support Representative...

  • Technical Support Specialist

    3 days ago

    Taguig, Philippines TigerUX Full time

    Technical Support Specialist – TigerUX Location: BGC, Taguig City (Hybrid), Philippines Responsibilities Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed. Communicate with customers and technicians via Five9 SoftPhone. Monitor equipment uptime and performance and escalate manufacturers as needed. Follow up...

  • Technical Support Specialist

    4 weeks ago

    Taguig, Philippines Vista Equity Partners Management, LLC Full time

    Technical Support Specialist (Crystal Reports) At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and...