BPO Supervisor

5 days ago

Pasig, Philippines Go-Get Data Consultancy Full time

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

Job title: Supervisor

Work location: Rockwell

Work set up and schedule: Work on site post and the team needs flexibility in terms of schedule.

Responsibilities

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

  • Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
  • Call center-based customer support in response to a high volume of low complexity inquiries
  • Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service:

Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:

  • Acting as liaison between customers, production and distribution departments related to specific customer orders
  • Providing technical and non-technical customer support in a walk-in service center

Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.

Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesnt need instructions or guidelines.

Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product.

Positions at this level are expected to significantly improve the day-to-day activities/processes.

Manages and oversees the implementation of short-term activities within the team.

Decisions are of an operational nature within a defined scope.

Positions on this level delivers their share of professional responsibilities focusing on professional excellence.

Typically manages a team of Individual Contributor co-workers.

Qualifications
  • Requires BFSI Experience, more in Insurance.
  • At least 1 - 2 years experience

Customer Service Call Centre Technical Skills BFSI Insurance

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
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