BPO Operations Supervisor

LOCATION Manila, PHJOB TYPE Full-TimePOSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. The Call Center Sales...

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time Job Description Job title: Supervisor Work location: Rockwell Work set up and schedule: Work on site post and the team needs flexibility in terms of schedule. Responsibilities General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for...

Job OverviewWe are seeking a high-achieving leader to spearhead our BPO operations. With a focus on delivering exceptional service, you'll be responsible for performance management and coaching.To succeed in this role, you will require strong leadership skills, the ability to drive results through others and a commitment to excellence.Develop and implement...

WORKFORCE SUPERVISOR (Onsite | Night Shift) We are seeking a skilled Workforce Supervisor to join our team. Position: Workforce Supervisor Location: Pasig Shift: Night Shift Salary: Up to PHP 45,000–50,000 Qualifications: Tenured Senior WFM Analyst with 3–5 years of experience as a Workforce Supervisor Background in handling telco accounts within...

LOCATION Manila, PHJOB TYPE Full-TimePOSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. The Cable Operation...

We are looking for a results-driven Operations Manager to oversee daily operations, lead a growing team, and build strong client relationships. This role is ideal for someone with leadership experience who thrives in a fast-paced environment and can balance people management with business performance. Location: Ortigas, Pasig Work Setup: Hybrid – primarily...

Position Overview:The IT Supervisor will be responsible for overseeing daily IT operations, managing a team of IT staff, and ensuring the stability, security, and compliance of the company's IT infrastructure. This role requires strong expertise in network infrastructure, IT security, compliance standards, and IT policies, with a solid background in...

BPO Trainer – Key ResponsibilitiesTraining Delivery: Conduct onboarding and refresher sessions for new and existing employees, utilizing various instructional methods to enhance learning.Curriculum Development: Create and update training materials to ensure alignment with current processes and industry standards.Performance Evaluation: Assess trainee...

LOCATION Manila, PH POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for a results-driven...

Overview The Operational Excellence Supervisor is responsible for supporting process improvements, ensuring compliance, and helping branches and delivery teams work more efficiently. This role includes creating and delivering training, providing real-time support to operations staff, and assisting with the rollout of new policies and procedures. The...