Benefits Operations Analyst

Overview

Discover your future at Citi. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Description

The Benefit Operations Analyst is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Key Roles and Responsibilities

• Sound knowledge of country corporate benefits & Statutory Benefits of Taiwan including operational activities.
• Expertise in the administration of Defined Contribution and Defined Benefit pension plans within the country.
• Proficiency in managing the statutory benefits applicable in the country.
• Understanding of the processing related to salary benefits, corporate benefits, and allowances applicable in the company.
• Manage Group Long Term Disability Income Insurance — Payment & Booking for payment and cost allocation; Prepare insurance premium calculation data and subscriber data to vendor.
• Prepare insurance premium calculation data and subscriber data to vendor.
• Survivor Benefit Plan — Budget PO creation and monthly payment, booking for cost allocation, upload employee salary related information to pension system.
• Feedback to inquiries from HR and employee for compensation and equity related including stock award related, DRS related, forfeiture letters, etc.
• CGMJ/CBNA accounting, mobility accounting related including reclass for tax reserve and director expense.
• Booking for expat/former expat income/National Tax/1st Provisional/2nd Provisional tax payment.
• For equity payment, perform population checks before payment; send payment data and booking data to Payroll team; send payment detail to region.
• Send commuting fee data related to employee route change requests, retirement, and reinstatement to Payroll Inc. for settlement.
• EIB submission and get CEMP approval.
• For SBP and GLTD insurance process, manage employee data in Nissay (pension management vendor) website.
• Daily workday report downloads.
• Ensure that processes are performed in accordance with set procedures and in compliance with corporate governance. Accountable for ensuring processes are performed in accordance with agreed procedures while meeting accuracy, timeliness, satisfaction and NPS metrics.
• Actively participate in and deliver on actions from huddles and team meetings. Escalate issues to the Manager/Team leaders and resolve issues to closure using the global incident reporting process, keeping stakeholders informed of progress.
• Participate in discussions to simplify, streamline, re-engineer, automate and/or outsource processes to increase efficiency, reduce complexity and eliminate unnecessary cost; utilize tools to standardize and improve controls.
• Contribute to a culture of continuous improvement within HR Benefits Operations to support productivity goals.
• Monitor customer and HR partner satisfaction feedback and Business Performance Metrics to identify pain points and implement solutions with team members to improve the customer experience.
• Ensure operating manual procedures are reviewed and updated yearly and when necessary.
• Meet agreed SLA for Accuracy and TAT for Benefit Ops processes (statutory benefit, corporate benefit, invoicing and accounting).
• Appropriately assess risk when business decisions are made, safeguarding Citi, its clients and assets by driving compliance with laws, rules and regulations, adhering to policy, and escalating, managing and reporting control issues with transparency.

Qualifications & Other Aptitudes

• Bachelor's degree/University degree or equivalent experience.
• Specialty knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.
• Minimum 3–4 years of work experience handling Benefit Operations including Pension, Insurance and other allowances, Accounting, or payroll. Japan and Taiwan experience is preferred.
• Proficient in MS Applications (Word, Excel, Power Query, Macro).
• Working knowledge of HR systems including Workday; payroll and accounting systems highly desirable.
• Strong interpersonal skills; able to handle high volume of work and adapt to change.
• Able to plan and manage own time, work with minimal supervision; able to rapidly learn technical and business techniques and knowledge.
• Mature, with strong attention to detail; strong thinking and problem solving skills.
• Fluency in English and Mandarin/Japanese in both written and verbal communication.

Language Proficiencies

Fluent in English and Mandarin/Japanese in both written and verbal communication to conduct better communication and engagement.

Key Working Partners

• Benefit and allowance pillar, HR compliance team, HR Partners & Global Payroll Services
• Payroll Vendors & Benefit Vendors
• Finance & Country Tax

Job Details

• Job Family Group: Operations - Core
• Job Family: Operations Support
• Time Type: Full time

Other

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

#J-18808-Ljbffr

---