It Operations Analyst

Operations Analyst

Posted today

Job Description

• We are looking for two Operations Analysts to join our Business Intelligence and Application Support team. These roles are crucial for ensuring the smooth day-to-day support, maintenance, and enhancement of our internal reporting and analytics solutions, primarily built using Business Objects (BO), SQL, Power BI, and Squirrel.
• This is a great opportunity for candidates who are passionate about data, love solving problems, and are eager to grow into more advanced development roles over time.

Job Duties and Responsibilities:

• Provide day-to-day operational support for business intelligence products and dashboards built in Squirrel, Business Objects (BO), and Power BI.
• Troubleshoot and resolve issues with reports, data sources, queries, and dashboards.
• Manage user questions, service requests, and small enhancement requests related to reporting tools and data products.
• Monitor performance and data integrity across systems; proactively identify and resolve issues.
• Collaborate with data and product teams to understand and document recurring issues or feature enhancements.
• Learn and eventually contribute to building new analytics applications and reporting products.

Qualifications:

• 2–4 years of experience in a similar Analyst or BI Support role
• Strong problem-solving skills with the ability to dive deep into data and technical issues
• Clear communication skills – both written and verbal – to handle business stakeholder interactions
• Attention to detail and a customer-service mindset
• Exposure to Squirrel or willingness to learn it
• Experience working with ticketing systems (e.g., JIRA, ServiceNow)
• Familiarity with data visualization best practices
• Experience working in Agile or iterative development/support environment

Working Conditions:

• Nightshift (9pm-6am or 10pm-7am)
• 2-3 months onsite training (WFH Afterwards)

Posted today

Job Description

We are looking for a detail-oriented and analytical Revenue Accounting Analyst to support our customer concession review process and contribute to ongoing operational improvements. This role is part of a growing accounting team and plays a key part in ensuring accurate revenue reporting and policy compliance.

What You’ll Do

• Review and analyze customer concession requests such as refunds, credits, or cancellations
• Decide whether to approve or escalate requests, ensuring decisions follow policy and are well-documented
• Collaborate with internal teams to improve case handling and resolution workflows
• Keep Standard Operating Procedures (SOPs) up to date as policies change
• Support special projects related to system improvements, audits, or reporting

What We’re Looking For

• Graduate of bachelor’s degree in finance, accounting, or any business-related course
• At least 2 years of experience handling customer queries or working with support and finance teams
• Familiarity with payment processors like Stripe, PayPal, or similar tools
• Experience working in a fast-paced SaaS or tech company
• Strong written and verbal communication skills
• Sharp attention to detail and strong problem-solving skills
• Ability to stay focused and organized while working independently
• Willingness to work during US Eastern Time business hours

Nice to Have

• Understanding of revenue recognition principles, especially ASC 606
• Experience using accounting or ticketing systems like NetSuite, Salesforce, or Zendesk
• Prior involvement in startup or high-growth company environments

Why Join Us?

We are a growing team focused on making design accessible to all. This description outlines the role and responsibilities, required qualifications, and the benefits of joining a dynamic, collaborative organization.

Pasig City, National Capital Region

Posted 1 day ago

Job Description

The Technology Operations Analyst is responsible for working with AGS Program Office Teams to sustain and evolve technologies critical to client programs, coordinating with Technology Partners, and driving process improvements.

Responsibilities

• Support new user administration and provisioning
• Maintain process documentation for user provisioning and security updates
• Understand PO business goals for assigned VMS technology and contribute to success
• Collaborate with Technology Partners to align with client objectives
• Act as escalation point for VMS technology; provide best-in-class solutions for incidents and service requests

Qualifications

• Bachelor’s degree; strong organizational and relationship-building skills
• Experience with Salesforce or CRM ticketing tools a plus
• Familiarity with SDLC and process modeling
• Proficient with Microsoft Office; ability to work across teams and travel as needed

Additional Information

Open to travel; hybrid work environment; inclusive culture and diversity commitments