Customer Success Specialist

1 week ago

Manila, Philippines Spocket Full time

Overview

Spocket is revolutionizing the world of eCommerce as we know it today. Because of Spocket, a mom from the United Kingdom, or a teacher from Saudi Arabia can start their own businesses with our platform.

At Spocket, we are on a mission to empower millions of online entrepreneurs. This is why we wake up every day. Today, Spocket enables over 100,000+ entrepreneurs across five continents to launch and scale their online stores.

On the outside, we’re building something life-changing for entrepreneurs. Helping them achieve their goals is why we’re all here. Changing an entire industry isn’t always a straight path forward, but it’s an experience unlike anything else. On the inside, we are a fun and passionate group of people striving to build a world-class culture of freedom, full ownership, and responsibility.

We are looking for a highly optimistic Customer Success Specialist who will support the company with all customer success services.

Responsibilities
  • Engage with Spocket users via email and online chat to help answer their questions and solve any problems they might encounter
  • Provide exceptional customer service, emphasizing the values of the software and how it can help users build their business
  • Escalate bugs and product issues to the tech team on an as-needed basis
  • Be comfortable speaking to customers on the phone, when necessary
  • Collaborate on articles to help retailers and suppliers enhance their Spocket experience
  • Gather user feedback and feature suggestions to help form Spocket’s product strategy
We’re excited to have you because…
  • You are passionate about working with people and demonstrate empathy in all interactions
  • You have excellent communication skills that convey both confidence and charm
  • You are a fast learner and genuinely enjoy problem-solving
  • You enjoy continual adaptation and change to your week to week
  • You are overflowing with positive energy that other people draw upon and enjoy collaborating with
  • You are a self-starter that enjoys multitasking and having ownership over your contributions
Skills we are looking for…
  • 3+ years of customer support-related experience
  • Experience in the E-commerce industry
  • Experience in Sales and Marketing
You’re excited about joining us because:
  • We take care of our teammates. This is a unique opportunity to join a rapidly growing technology startup, and taking care of our team on this journey is a priority.
  • We have curated a mission-driven workplace in which we believe in a positive and supportive team.
  • We offer all teammates the opportunity to provide insights on strategy and improve processes across the business.
  • You are eager to learn more about the fast-growing e-commerce industry.
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