Customer Success Specialist

6 days ago

Manila, National Capital Region, Philippines Spocket Full time $70,000 - $120,000 per year

Spocket is revolutionizing the world of eCommerce as we know it today. Because of Spocket, a mom from the United Kingdom, or a teacher from Saudi Arabia can start their own businesses with our platform.

At Spocket, we are on a mission to empower millions of online entrepreneurs. This is why we wake up every day. Today, Spocket enables over 100,000 entrepreneurs across five continents to launch and scale their online stores.

On the outside, we're building something life-changing for entrepreneurs. Helping them achieve their goals is why we're all here. Changing an entire industry isn't always a straight path forward, but it's an experience unlike anything else. On the inside, we are a fun and passionate group of people striving to build a world-class culture of freedom, full ownership, and responsibility.

On the inside, they are a fun and passionate group of people striving to build a world-class culture of freedom and responsibility.

We are looking for a highly optmistic Customer Success Specialist who will support the company with all customer success services.

You're excited about the role because you will...

  • Engage with Spocket users via email and online chat to help answer their questions and solve any problems they might encounter

  • Provide exceptional customer service, emphasizing the values of the software and how it can help users build their business

  • Escalate bugs and product issues to the tech team on an as-needed basis

  • Be comfortable speaking to customers on the phone, when necessary

  • Collaborate on articles to help retailers and suppliers enhance their Spocket experience

  • Gather user feedback and feature suggestions to help form Spocket's product strategy

We're excited to have you because…

  • You are passionate about working with people and demonstrate empathy in all interactions

  • You have excellent communication skills that convey both confidence and charm

  • You are a fast learner and genuinely enjoy problem-solving

  • You enjoy continual adaptation and change to your week to week

  • You are overflowing with positive energy that other people draw upon and enjoy collaborating with

  • You are a self-starter that enjoys multitasking and having ownership over your contributions

Skills we are looking for…

  • 3 years of customer support-related experience

  • Experience in the E-commerce industry

  • Experience in Sales and Marketing

You're excited about joining us because:

  • We take care of our teammates. This is a unique opportunity to join a rapidly growing technology startup, and taking care of our team on this journey is a priority.

  • We have curated a mission-driven workplace in which we believe in a positive and supportive team.

  • We offer all teammates the opportunity to provide insights on strategy and improve processes across the business.

  • You are eager to learn more about the fast-growing e-commerce industry.

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