Customer Success Specialist

4 weeks ago

Manila, Philippines SiteMinder Full time

Overview Join to apply for the Customer Success Specialist - Mandarin role at SiteMinder . At SiteMinder we believe the individual contributions of our employees are what drive our success. We hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. It’s in our differences that we will keep revolutionising the way for our customers. We are better together What You’ll Do Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue Quickly develop rapport with customers over the phone and guide them to adopt our products Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer’s needs Meet KPIs related to revenue expansion and customer adoption scores Manage your pipeline and performance to SLAs and KPIs What You Have High level of spoken & written Mandarin Have a genuine passion for sales, customer success and providing great customer experiences Possess excellent communication skills, both written and verbal, and can effectively connect with customers from diverse backgrounds in English Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations Have experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales and revenue expansion Our Perks & Benefits Equity packages for you to be a part of the SiteMinder journey Hybrid working model (in-office & from home) Mental health and well-being initiatives Generous parental (including secondary) leave policy Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply. Seniority level Entry level Employment type Full-time Job function Other Industries Software Development Note: This description reflects the current role and is intended for internal and external applicants. No other job postings are included in this refinement. #J-18808-Ljbffr

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