Technical Support Engineer

1 day ago


Batangas City, Philippines Outsourced Full time

Overview

Join to apply for the Technical Support Engineer (Home-based) role at Outsourced .

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

What You’ll Do
  • Directly assist customers using our platform, addressing their needs and resolving issues related to their workflows.
  • Leverage your technical expertise to troubleshoot and solve technical problems.
  • Adapt to a variety of challenges and situations, bringing solutions and innovative thinking.
  • Communicate effectively in writing, as our team operates remotely.
  • Efficiently manage your time and tasks, balancing various responsibilities in a dynamic environment.
Qualifications/Skills
  • Technical Proficiency: Solid understanding of APIs and how integrations work. Ability to troubleshoot an integration at a basic level and understand errors that can arise.
  • Problem-Solving: Ability to diagnose and resolve complex technical issues efficiently. Strong critical thinking and innovative problem-solving skills.
  • Communication: Excellent verbal and written communication skills, able to explain complex technical concepts to a non-technical audience.
  • Customer Service: Strong customer service orientation with a patient and empathetic approach to handling user queries and issues.
  • Adaptability: High adaptability to change, able to manage multiple tasks and priorities in a fast-paced, remote work environment.
  • Team Collaboration: Able to work collaboratively in a remote team setting, sharing knowledge and contributing to a positive team dynamic.
  • Continuous Learning: Commitment to ongoing personal and professional development, staying current with healthcare IT and automation best practices.
  • Attention to Detail: Meticulous attention to detail in troubleshooting and issue resolution.
  • Time Management: Strong organizational skills to prioritize tasks and meet deadlines.
  • Experience in setting up workflow automation with tools such as Zapier, Make.com, tray.io, Pipedream, ActivePieces, or N8N.
Work Location
  • Home-based
  • Should have strong internet connection (minimum of 20 Mbps)
  • Should have own Laptop/PC (minimum i5, 8GB RAM)
Note

As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Outsourcing and Offshoring Consulting
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