Client Success Manager

4 weeks ago

Dasmariñas, Philippines BizForce Full time

We are looking for a Healthcare Client Success Manager who is passionate about building strong client relationships, driving customer satisfaction, and ensuring long‑term success. The ideal candidate will serve as the primary point of contact for clients in healthcare industry, helping them maximize the value of our services and fostering long‑term partnerships. Key Responsibilities Client Relationship Management Build and maintain strong, long‑term relationships with clients. Serve as the main point of contact, addressing client needs and concerns proactively. Regularly check in with clients to ensure satisfaction and identify growth opportunities. Onboarding & Engagement Lead client onboarding to ensure a smooth transition and adoption of services. Provide training and support to help clients maximize value from our solutions. Gather feedback and collaborate with internal teams to enhance the client experience. Strategic Consultation & Growth Identify opportunities for clients to expand their use of our services. Provide data‑driven insights and recommendations to help clients meet their goals. Work closely with sales and account management teams to drive renewals and upsells. Performance Monitoring & Issue Resolution Track key client success metrics and analyze performance trends. Proactively address and resolve client issues to ensure a seamless experience. Advocate for clients internally, ensuring their feedback informs product/service improvements. Requirements Bachelor’s degree in Business, Healthcare Administration, or a related field. At least 5 years of experience in a combined role of operations and client success management. Strong background in the healthcare industry, with a deep understanding of industry practices and client needs. In‑depth knowledge of US Healthcare systems and regulations and familiarity with HIPAA. Proficiency in CRM tools and healthcare software, such as EMR/EHR systems, claims management platforms, and reporting tools. Excellent interpersonal and communication skills, both written and verbal. Proven ability to analyze data, prepare reports, and make strategic recommendations. Exceptional organizational and problem‑solving skills with the ability to multitask in a fast‑paced environment. Amenable to working on flexible hours to accommodate US time zones. Benefits Permanent Work From Home Leave Credits Monetary Allowance Annual Bonus Weekly Paychecks Fixed Weekends Off Thriving Company Culture with Complete Autonomy Exclusive Specialized Training Programs Unlock Your Potential with a Highly Competitive Salary #J-18808-Ljbffr

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