Customer Success Specialist with Coffee Experience
5 hours ago
Job Title: Customer Success Specialist Location: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success Specialist to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey. Key Responsibilities Customer Success Leadership Own the end-to-end customer experience and define scalable customer success strategies to support growth. Establish and track KPIs, processes, and team goals aligned with business objectives. Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination. Sales Enablement & Channel Coordination Enable the consultative sales process through client communications across email, SMS, and social platforms. Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools. Support third-party and social commerce sales channels in coordination with marketing and sales teams. Post-Sales Operations & Aftersales Support Manage client onboarding and equipment setup, coordinating installations with technical service partners. Respond to customer inquiries regarding product use, service needs, and ongoing support. Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online. Shipping, Damage, and Returns Management Lead customer communications related to logistics, damages, and return claims. Work with logistics teams to ensure fast, clear resolutions and optimize related processes. Process Improvement Monitor recurring operational pain points and identify opportunities for automation or process streamlining. Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience. Qualifications Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity. Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred. Outstanding written and verbal communication skills. Strong analytical and problem-solving skills with attention to detail. Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage. What We Offer A remote-first, globally distributed team and flexible work environment. The opportunity to lead a high-impact function within a fast-growing brand. A collaborative, passionate culture driven by innovation and a love for coffee. Important: All applicants must submit their CV in English . Submissions in other languages will not be considered. #J-18808-Ljbffr
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Customer Success Specialist
5 hours ago
Dasmariñas, Philippines Concierge Plus Inc. Full timeCustomer Success Specialist (Remote - APAC) Join to apply for the Customer Success Specialist (Remote - APAC) role at Concierge Plus Inc. Location: Remote Department: Customer Success Reports to: Customer Success Manager YOUR ROLE As a Customer Success Specialist, you’ll play a key role in ensuring our customers achieve lasting value from our products and...
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Customer Experience Specialist
2 weeks ago
Dasmariñas, Philippines ECLARO Full timeOverview Customer Experience Specialist to support U.S.-based dental offices through live chat support and technical troubleshooting for dental scanning hardware and software. Strong written English, a passion for problem-solving, and experience in customer or healthcare tech support. Location: Philippines. We connect skilled professionals to global...
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Sr. VCS Customer Success Specialist
3 weeks ago
Dasmariñas, Philippines Vistaprint Full timeJob Information Job Title: Customer Success Account Manager Department: ANZS VCS Reports to: Head of Sales & Partnerships – VCS ANZS Employer: Vistaprint Overview As an e-commerce powerhouse, Vistaprint is a dynamic organization that maintains an exciting, entrepreneurial culture. With founder Robert Keane’s return as CEO, we’ve renewed our focus on...
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Customer Success Manager
4 weeks ago
Dasmariñas, Philippines Momos Full timeOverview Momos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location. Momos works with leading enterprise multi-location brands and QSRs globally, such as Firehouse Subs, Shake Shack, and Baskins Robbins, and powers the entire customer stack with AI for 20,000 locations globally. The Role We are...
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Principal Customer Success Manager, Nordics
2 weeks ago
Dasmariñas, Philippines Cloudflare Full timeAbout Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...
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Consumer Experience Specialist
1 week ago
Dasmariñas, Philippines PENBROTHERS Full timeAbout Penbrothers Penbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...
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Customer Experience Ambassador
1 week ago
Dasmariñas, Philippines Globe Telecom, Inc. Full timeCustomer Experience Ambassador (Dasmarinas, Cavite) page is loaded## Customer Experience Ambassador (Dasmarinas, Cavite)time type: Full timeposted on: Posted 3 Days Agojob requisition id: R At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are...
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Walmart Customer Service
2 weeks ago
Dasmariñas, Philippines Remote VA Full timeJob Title: Walmart Customer Service & Data Entry Specialist Location: Remote Job Summary: We are looking for a Customer Service & Data Entry Specialist to manage Walmart orders, process data accurately, and ensure exceptional customer support. The ideal candidate will handle inquiries, order processing, refunds, inventory updates, and issue resolution...
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Monday.com Implementation Specialist
6 days ago
Dasmariñas, Philippines Lennor Group Full timeJoin to apply for the Monday.com Implementation Specialist role at Lennor Group Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with one of our global clients in their search for a Remote Monday.com Implementation Specialist based in the Philippines Salary Range : up to...
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Dasmariñas, Philippines Wing Assistant Full timeAccounting Specialist with US Taxation Experience (Remote - For Pooling) Join to apply for the Accounting Specialist with US Taxation Experience (Remote - For Pooling) role at Wing Assistant. Overview We are seeking an Accounting Specialist with US Taxation Experience to support US tax processes, tax compliance, and advisory services for senior management....
