Senior CloudOps Support Analyst

SYSGEN RPO Taguig, National Capital Region, Philippines

Senior CloudOps Support Analyst

SYSGEN RPO Taguig, National Capital Region, Philippines

2 days ago Be among the first 25 applicants

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Develop & Optimize Cloud Infrastructure – Build and enhance the cloud environment that powers our next-generation ERP solutions.

Automate & Improve Operations – Implement automation tools to streamline deployments, monitoring, and security.

Ensure Scalability & Security – Maintain a robust, secure, and efficient cloud environment to support our growing customer base.

Collaborate & Innovate – Work alongside top engineers to drive continuous improvements in cloud operations and software development.

Who We’re Looking For:

Cloud & Automation Expertise – Passion for cloud operations with a focus on automation, scalability, and security.

Software Development Skills – Passion for building and maintaining cloud-based services at scale.

Passion for Innovation – A problem-solver eager to push the boundaries of cloud technology.

Join a company that’s making a real impact by helping local governments and school districts operate more efficiently. If you’re ready to take on the challenge and be part of something bigger, apply today

Responsibilities

As a key member of our team, you will:

• Service Desk Duties – Help our clients and stakeholders by participating without service desk and provide exceptional customer service at all times.

• Provide On-Call Support – Participate in periodic on-call duties to maintain system stability and reliability.

• Learn DevOps Best Practices – Learn too advocate for and implement best practices and design patterns across all supported products and teams.

• Implement CI/CD Pipelines – Collaborate with various product teams to design, develop, and optimize comprehensive Continuous Integration/Continuous Deployment (CI/CD) pipelines.

• Enhance ERP Hosting Platform – Help build the next generation of our ERP hosting platform by leveraging Infrastructure as Code (IaC), Configuration Management, and Event-Driven Infrastructure to ensure secure, scalable, and resilient deployments.

• Develop Automation Tools – Create tools to streamline service deployment and improve monitoring in a large-scale distributed environment.

• Drive DevOps Transformation – Work with teams to architect and implement innovative software solutions that support DevOps and Agile transformation initiatives.

• Collaborate Across Teams – Work closely with internal and external teams to develop and implement efficient solutions.

• Foster a Learning Culture – Continuously expand your expertise and actively share knowledge with colleagues to support professional growth.

• Offer Constructive Feedback – Provide respectful and actionable feedback to leadership to improve DevOps strategies and objectives.

• Stay Informed – Maintain a strong understanding of DevOps principles and advocate for the adoption of best practices by application teams.

This role requires a proactive mindset, a passion for innovation, and the ability to work effectively in a dynamic, collaborative environment.

Qualifications

Technical Experience

• Jira and Confluence – Previous experience with Jira and Confluence required

• Cloud & DevOps Expertise – Passion for learning in a cloud-focused DevOps, CloudOps, or software engineering role, preferably in AWS .

• CI/CD Experience – – Passion for working in a CI/CD environment , implementing and maintaining automation pipelines.

• Linux Administration – Passion for learning and managing Linux-based systems.

• Linux and Windows Configuration – – Passion for learning tools such as ansible, run deck, chef and puppet.

• High Availability & Security – Passion for learning how to design or maintain highly available and secure cloud systems.

• AWS Workload Management – Passion for learning how to migrate and manage workloads in AWS.

• Software Development – Passion for learning how to develop in an Object-Oriented language (C# .NET preferred) .

• Scripting Skills – Passion for learning scripting with Bash or Python .

• Infrastructure as Code (IaC) – Passion for learning IaC such as Terraform (preferred)

• CI/CD Platforms – Passion for learning CI/CD platforms such as Harness, Jenkins, or GitHub Actions .

• Monitoring & Observability – Passion for learning real-time monitoring tools such as Datadog .

• Microservices Architecture – Passion for learning microservice-based system design .

Soft Skills & Mindset

• Verbal and Written Communication – Must be able to communicate effectively with both technical and non-technical audiences, in writing and verbally

• Attention to Detail and Organizational Skills – Must demonstrate strong attention to detail and the ability to stay organized while managing multiple tasks simultaneously

• Problem-Solving Ability – Able to analyze and resolve complex technical challenges with guidance.

• Collaboration & Communication – Strong verbal and written communication skills to work effectively with teams.

• Self-Motivation – Capable of working independently while also contributing to a team.

• Commitment to Best Practices – Passion for defining and implementing industry best practices.

• Continuous Learning – Willingness to explore new technologies and teach others what you learn.

This role is ideal for someone eager to grow in a cloud-native DevOps environment , apply best practices, and contribute to a culture of learning and innovation.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development and IT System Operations and Maintenance

Referrals increase your chances of interviewing at SYSGEN RPO by 2x

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