Medical Services Specialist | Makati

1 week ago

Manila, Philippines MedGrocer Full time

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.
The Medical Services Specialist ensures smooth clinic operations by coordinating activities, ensuring compliance, conducting audits, delivering training, and managing client relations to maintain high-quality service delivery.
Why Join MedGrocer?
At MedGrocer, you will gain autonomy through engaging projects like conducting onsite audits and developing training programs to enhance our clinic operations. You will collaborate with a team of medical staff and account stakeholders, directly contributing to our purpose of improving the lives of over one million Filipinos by ensuring high-quality service on our digitally-enabled platform.
Key Responsibilities

  • Foster alignment between headquarters, medical staff, and client stakeholders through clear communication and effective issue resolution.
  • Oversee daily clinic operations to ensure coordination and compliance with company policies, regulatory standards, and client requirements.
  • Conduct regular onsite audits to assess clinic performance, identify process improvements, and ensure adherence to quality standards.
  • Develop and deliver training programs to enhance clinic operations and service delivery.
  • Serve as a key point of contact for client concerns, questions, and feedback to proactively enhance client satisfaction.
Perks And Benefits
  • HMO for employees
  • Paid leaves
  • Medicine coupons
  • Opportunities for promotion and performance bonuses
  • 13th month pay
Minimum Qualifications
  • Bachelor's degree in any field.
  • Preferably a registered nurse with an active PRC license, but not required.
  • Proficient in Google Workspace applications.
  • Excellent communication and organizational skills.
  • Must be willing to work onsite in Makati and travel for site visits.
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