Call Center Technical Support Representative

2 weeks ago

San Fernando, Philippines MCI Full time

Overview

Full-Time

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Are you tech-savvy and enjoy helping others? Join our team as a Technical Support Representative and assist customers with troubleshooting and resolving technical issues.

Note: To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities
  • Provide first-level technical support via phone, chat, or email.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions.
  • Document all technical issues and resolutions in the system.
  • Escalate unresolved issues to higher-level support teams.
  • Stay updated on product knowledge and technical procedures.
  • Maintain high customer satisfaction through effective communication.
Qualifications
  • Must be 18 years or older.
  • High school diploma or GED required.
  • Fluent in English and Spanish.
  • Basic understanding of computer systems and troubleshooting.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service abilities.
  • Previous tech support or IT helpdesk experience is a plus.
Locations & Work Authorization
  • Must be authorized to work in the country where the job is based.
Background & Screening
  • Subject to program and location requirements: willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
Compensation & Benefits

At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI

We offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy a range of health, dental, wellness, and lifestyle benefits, as well as opportunities for growth and development.

  • Health plan options and dependent coverage
  • Dental coverage and in-house dental assistance
  • Meal during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Employee shuttle services and company events
  • Opportunities for growth and promotion
Work Environment & EEO

This job operates in a professional office environment and may involve sedentary work. Reasonable accommodations will be provided in accordance with applicable laws upon request. MCI is committed to a diverse and equal opportunity work environment and does not discriminate based on protected characteristics. All employment is at-will. For more details, refer to the company’s EEO and accommodation policies.

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