Call Center Technical Support Representative

3 weeks ago

San Fernando, Central Luzon, Philippines MCI Full time
Call Center Technical Support Representative

Full-Time

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you tech-savvy and enjoy helping others? Join our team as a Technical Support Representative and assist customers with troubleshooting and resolving technical issues.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities
  • Provide first-level technical support via phone, chat, or email.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions.
  • Document all technical issues and resolutions in the system.
  • Escalate unresolved issues to higher-level support teams.
  • Stay updated on product knowledge and technical procedures.
  • Maintain high customer satisfaction through effective communication.
Qualifications
  • Must be 18 years or older.
  • High school diploma or GED required.
  • Fluent in English and Spanish.
  • Basic understanding of computer systems and troubleshooting.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service abilities.
  • Previous tech support or IT helpdesk experience is a plus.
Locations and Eligibility
  • All MCI locations: Must be authorized to work in the country where the job is based.
  • Subject to program and location requirements.
Background and Drug Screening
  • Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
What You Can Expect from MCI

We offer a variety of benefits and incentives designed to be competitive and to support growth over time. Starting compensation is based on experience, and we provide benefits to support and reward our team members.

Compensation & Benefits

Benefits may vary by geography, but the core commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. Specific benefits include:

  • HMO Coverage plus a dependent
  • Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • In-office disinfection measures and safety practices
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Social engagement and recognition programs

Note: This is a general overview of the role. Duties, responsibilities and qualifications may be added or revised by the employer. The employer reserves the right to revise this job description at any time. This description is not a contract of employment, and either party may terminate employment at any time for any reason.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Outsourcing and Offshoring Consulting

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