Contact Center Technical Support Representative
2 days ago
Overview Full-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Respond to technical support calls, emails, or chats from customers. Troubleshoot hardware, software, and connectivity issues. Guide customers through step-by-step solutions and product configurations. Escalate unresolved issues to higher-level support or engineering teams. Document all interactions and solutions in the ticketing system. Maintain up-to-date knowledge of products, services, and system updates. Meet performance targets related to resolution time, customer satisfaction, and accuracy. Qualifications Must be 18 years and older High school Diploma/GED 1-2 years of technical support or IT helpdesk experience in a contact center Strong knowledge of operating systems, browsers, and common software Excellent communication and customer service skills Fluent in English and Spanish Ability to explain technical concepts in simple terms Diploma or degree in IT, Computer Science would be a plus Locations & Compliance Must be authorized to work in the country where the job is based Willing to submit up to a Level II background and/or security investigation with a fingerprint; job offers are contingent on results Willing to submit to drug screening (not applicable in Canada) Compensation & Benefits Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. HMO Coverage plus a dependent Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage Dental Coverage; In-house dental assistance worth ₱5,000 Free meals during training; Career growth and learning Allowances for rice, clothing, laundry and meals Performance and loyalty bonuses; Frequent disinfection and workplace safety Opportunities for growth and promotion; Employee shuttle services Company retreats and off-site events; Social engagement and recognition Company & Policies Specific benefits may vary by geography; MCI is committed to treating employees with dignity and respect, and to maintaining a diverse and equal opportunity work environment. We provide reasonable accommodations under applicable laws and regulations and do not discriminate based on protected characteristics. This job operates in a professional office environment. The employer reserves the right to revise this job description at any time, and this description is not a contract for employment. MCI is an equal opportunity employer and will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. #J-18808-Ljbffr
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Contact Center Sales Representative
4 weeks ago
San Fernando, Philippines MCI Full timeOverview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for a goal-oriented Contact Center Sales Representative...
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Contact Center Sales Representative
2 weeks ago
San Fernando, Philippines MCI Full timeFull‑Time MCI is one of the fastest‑growing tech‑enabled business services companies in the USA. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology...
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Contact Center Sales Representative
4 days ago
San Fernando, Philippines MCI Full timeOverview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail,...
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Contact Center Sales Representative
4 weeks ago
San Fernando, Philippines MCI Careers Full timeJOB TYPE: Full-Time POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a...
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Contact Center Sales Representative
2 weeks ago
San Fernando, Philippines MCI Careers Full timePOSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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Call Center Technical Support Representative
4 weeks ago
San Fernando, Philippines MCI Full timeCall Center Technical Support Representative Full-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Are you tech-savvy and...
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Call Center Technical Support Representative
2 weeks ago
San Fernando, Philippines MCI Full timeAbout MCI MCI is a fast‑growing tech‑enabled business services company with a strong call center footprint that serves industries such as healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services. Our teams provide Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service...
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Contact Center Manager
4 weeks ago
San Fernando, Philippines MCI Full timeOverview Full-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a strategic and results-oriented Contact Center...
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Contact Center Manager
4 days ago
San Fernando, Philippines MCI Full timeFull-Time MCI is a fast‑growing tech‑enabled business services company operating in the USA and multiple countries. We provide Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across healthcare, retail, government, education, telecom, technology, e‑commerce, and financial...
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Technical Support Representative
4 weeks ago
San Fernando, Philippines Mass Markets Full timeOverview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a motivated and customer-focused Technical Support...
