Application Support Analyst

4 weeks ago

Philippines Lexmark Full time

We are seeking a seasoned **Application Support Analyst** to lead production operations and service delivery for critical **Finance and Corporate Real Estate (CRE)** systems in a hybrid enterprise environment. This role is responsible for ensuring the **stability, reliability, and performance** of business-critical applications across Windows, Linux (Solaris, RedHat), Mainframe, and Azure Cloud (IaaS) platforms. **Treasury Applications, Oracle EBS GL, Vertex, XPRO – Oracle Cube, Mainframe Finance systems, Month-End Close processes, EFIW Warehouse, and ECS/ESS Reporting**, with a focus on delivering secure, high-quality IT services aligned to business and audit requirements. The ideal candidate will bring deep expertise in IT service delivery, SLA governance, compliance, and cross-functional leadership. The scope includes **Key Responsibilities:** **Qualifications & Expertise:** of experience in IT Service Delivery, Application Support, or Production Operations, with a focus on In-depth knowledge of: Experience managing **multi-vendor, global support models** and leading cross-functional technical teams. Familiarity with **ITIL frameworks**; ITIL certification is a plus. Hands-on experience with **ITSM tools** like ServiceNow for managing tickets, change requests, and service reporting. Excellent communication, leadership, and stakeholder engagement skills, with a track record of delivering results in **Preferred Skills:** Knowledge of financial reporting and compliance requirements (SOX, internal controls, audit processes). Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.## Lexmark is a diverse and inclusive workplace where all employees can be their authentic selves and individual differences are valued and celebrated. We believe that our company, our communities and our customers reap the rewards of this. We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression. For more information, .If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact #J-18808-Ljbffr

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