Application Support Analyst

**Application Support** **Analyst** with deep expertise in **Electronic Data Interchange (EDI)** to oversee the stability, performance, and integration of business-critical systems within **Channels Operations** for **Corporate and Commercial Solutions**. This role is responsible for managing end-to-end production support, driving operational improvements, and ensuring seamless data exchange between systems and external trading partners. We are seeking a highly skilled The ideal candidate will have significant hands-on experience with **EDI platforms (OpenText VAN)**, **multi-format document integrations**, and supporting complex enterprise applications, including **Order to Collection systems, Finance platforms, Agent Reporting Tool (ART), Call Management Systems, RPA initiatives**, and containerized cloud deployments on platforms like **IFS Cloud**. This role requires a strong combination of **technical proficiency, vendor management, incident response**, and a deep understanding of **EDI ecosystems**. **Key Responsibilities:** *Enterprise Application Support*Act as liaison between **IT, business stakeholders, and external vendors**, translating business requirements into technical solutions and ensuring alignment with enterprise goals. Maintain and update knowledge repositories, SOPs, and operational documentation to facilitate cross-training and knowledge transfer.Ensure compliance with internal audit, security, and governance requirements across all supported platforms and integrations. **Qualifications & Expertise:** of experience in enterprise application support, with Demonstrated experience managing: Strong hands-on knowledge of **MS Access, SQL Server, Oracle, ColdFusion**, and applications hosted on **IFS Cloud or containerized platforms**. Experience supporting **financial systems, close processes**, and enterprise reporting environments. Proficiency in Excellent analytical, troubleshooting, and cross-functional communication skills. **Preferred Skills:** Experience with **EDI partner onboarding**, mapping tools, and VAN connectivity troubleshooting. Knowledge of **RPA tools** (e.g., UiPath, Automation Anywhere) and how they integrate into ERP and financial operations. Familiarity with **data governance**, audit compliance, and secure data transmission best practices. Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.## Lexmark is a diverse and inclusive workplace where all employees can be their authentic selves and individual differences are valued and celebrated. We believe that our company, our communities and our customers reap the rewards of this. We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression. For more information, .If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact #J-18808-Ljbffr