Customer Engagement Manager

3 weeks ago

Cebu City, Philippines CallTek Full time

Overview

We are seeking a dynamic and motivated Customer Engagement Manager to join our team. The Customer Engagement Manager will be responsible for developing and implementing strategies to enhance customer relationships, drive customer satisfaction, and increase customer retention. This role requires a proactive individual who can build strong connections with customers, understand their needs, and ensure they receive the best possible experience with our company.

Responsibilities
  • Develop and execute customer engagement strategies to increase customer loyalty and retention
  • Build and maintain strong relationships with customers through regular communication and personalized interaction
  • Analyze customer feedback and data to identify trends, opportunities, and areas for improvement
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a seamless customer experience
  • Create and deliver customer engagement programs, such as webinars, events, and workshops
  • Monitor customer satisfaction metrics and develop action plans to address any issue
  • Act as a customer advocate within the organization, ensuring customer needs and perspectives are considered in decision-making processes
  • Stay up-to-date with industry trends and best practices in customer engagement and retention
  • Provide training and support to customer-facing teams on effective engagement techniques
Requirements
  • Bachelor's degree in business, marketing, communications, or a related field
  • Minimum of 3-5 years of experience in customer engagement, customer success, or a related role
  • Proven track record of developing and implementing successful customer engagement strategies
  • Excellent interpersonal and communication skills, with the ability to build rapport and trust with customers
  • Strong analytical skills, with the ability to interpret customer data and feedback to drive improvement
  • Proficiency in CRM software and customer engagement tools
  • Highly organized, with strong project management skills and the ability to manage multiple priorities
  • A customer-centric mindset with a passion for delivering exceptional customer experience
  • Ability to work collaboratively with cross-functional teams and influence without authority
  • Creative thinking and problem-solving skills to develop innovative customer engagement initiatives
Preferred Qualifications
  • Experience in a B2B or SaaS environment
  • Familiarity with customer journey mapping and customer experience design
  • Knowledge of digital marketing and social media engagement strategies
  • Certification in customer success or related fields is a plus
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