Call Center Agent – B2B Account

2 days ago

Lipa City, Calabarzon, Philippines HealthyBOS Full time ₱900,000 - ₱1,200,000 per year
Key Responsibilities:

  • Customer Service & Communication:

  • Handle distributor inquiries via phone, email, and chat.

  • Explain pricing, contract terms, and rebate calculations clearly.
  • Use active listening and empathy to resolve conflicts and build trust.

  • Contract & Pricing Support:

  • Assist with pricing disputes, rebate clarifications, and contract eligibility.

  • Identify discrepancies between contracts and distributor invoices.

  • Analytical & Problem-Solving:

  • Review contract and rebate claims for accuracy.

  • Resolve pricing and rebate escalations quickly.

  • Collaboration:

  • Work with internal teams (finance, contracts, supply chain) to resolve issues.

  • Escalate complex issues to appropriate stakeholders when necessary.

  • Compliance & Process Adherence:

  • Follow industry regulations and SOPs for contract setup and rebate processing.

  • Ensure accurate record-keeping and adherence to compliance standards.

  • Process Improvement:

  • Identify areas for process improvement and suggest changes to reduce errors.

  • Time Management:

  • Manage multiple contracts, rebate requests, and distributor inquiries efficiently.

  • Meet deadlines for rebate payouts and contract renewals.

Qualifications:
  • Education: Bachelor's degree or equivalent (fresh graduates welcome).

  • Skills:

  • Excellent verbal and written communication.

  • Strong attention to detail and problem-solving ability.
  • Proficient in Microsoft Excel.
  • Good organizational and time-management skills.

  • Preferred (but not required):

  • Familiarity with healthcare, supply chain processes, or contract management.

  • Previous experience in a customer service or call center role.

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