Customer Service Manager

4 weeks ago

Pasay, Philippines Ayala Corporation Full time

Direct message the job poster from Ayala Corporation

Overview

Anko Customer Service Managers play a critical role in driving store performance and long-term success by ensuring operational excellence, delivering exceptional customer experiences, and maintaining compliance across our stores. As a key part of our store leadership team, you are responsible for supporting financial outcomes and creating a positive work culture for our team members. You lead by example, balancing day-to-day priorities with long-term growth and development.

Responsibilities
  • Manage the day-to-day operations of our stores and lead recovery processes (Refresh Presentation, Backfill) across the store to maximize on-show availability and improve customer satisfaction.
  • Utilize data and reporting tools to track store performance, manage budgets, and support data-driven decision making.
  • Lead teams to deliver exceptional customer service by implementing insights and driving continuous improvement.
  • Build team capability through coaching, training and effective recruitment, fostering a high-performance culture and ensuring strong engagement through our values, ways of working, and expected behaviors.
  • Implement safety processes to ensure regulatory compliance. Deliver safety training, support injury management and promote a safe work environment.
  • Proficient in financial management, cost control, expense management and supporting overall store profitability.
Qualifications
  • Proficient in business administration tools and technology to manage people, inventory and budgets.
  • Strong in data analysis to monitor sales, forecast trends, and drive strategic decision making. Experience in rostering and scheduling to ensure optimal team coverage, compliance, and productivity.
  • Confident decision-maker who understands store operations and procedures.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service
Industries
  • Retail
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