Renewals Specialist l Customer Advocate l Weekends Off l PHP 31K package

2 weeks ago

Angeles, Philippines Acquire Intelligence Full time

At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career - Join us today and be part of a team where your work makes an impact Why Join the A-Team? Come for a career, stay for the fun HMO coverage for you Yearly Kick Off Parties with major giveaways (like the car in 2023) Get recognized through our ‘Value Awards’ Grow your career - yes, we love to promote internally Do meaningful work and collaborate with the best 900 promotions given each year 2,700+ leadership training courses A Glimpse into Your New Role As a Customer Advocate , you will play a critical role on the Renewals team, proactively driving the annual renewals process and leading all phases of the renewal lifecycle. This includes facilitating pricing negotiations, processing approvals, and collaborating with cross-functional teams to ensure timely and efficient renewals. You will also provide top-tier customer service by addressing inquiries, resolving escalations, and identifying opportunities for improvement. What You’ll Bring At least 2 years of customer service experience , with a preference for handling customer escalations. Strong negotiation skills and the ability to offer solutions tailored to customers' needs. Proficiency with technology and experience using Salesforce (preferred). A deep understanding of US or North American culture, with the ability to empathize and connect with customers. Excellent written and verbal English communication skills, with confidence in holding and leading conversations. Strong analytical and organizational skills, with attention to detail. A proactive, positive, and flexible attitude, ready to adapt to change and contribute to process improvements. High personal energy and the ability to thrive in a dynamic, lively environment. What We Value We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Curious and Clever: Smart questions spark smart solutions. Entrepreneurial Energy: Think like an owner. Solve like a founder. Fast with Intent: We move fast and deliver real results. Laugh and Learn: We don’t take ourselves too seriously, just our results. What are you waiting for? Come for a career, stay for the fun #J-18808-Ljbffr

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