IT Service Desk Analyst L1

4 days ago

Mandaluyong, Philippines ConnectOS Full time

Salary: P30,000 to P45,000 (Monthly Package)

Shift: Rotating Schedule

What are we looking for?

Skills Required

  • With 1.5+ years of experience in a service desk environment
  • Knowledge of supporting Microsoft technologies, including MS Office suite, Exchange Office 365, and Windows 10
  • Ability to support networking issues including cabling and wireless, remote access connectivity (VPN), IP telephony and mobile devices
  • Exposure to Ticketing Tools and Active Directory
  • Excellent technical and troubleshooting skills

Nice to Have:

  • Exposure to Servicenow, Salesforce, Share Point and Point of Sales (POS)
  • Familiarity with ITIL Foundation
  • Knowledge of the Retail Industry

What will you do?

  • Deliver first level support in a Service Desk environment. Handle calls professionally, courteously, and effectively, adhering to standard procedures. Address intermediate technical issues based on experience and expertise.
  • Manage application deployment using approved software tools. Ensure strict compliance with licensing and maintain accurate inventory records.
  • Own incidents and requests until resolution, keeping customers informed and collaborating with relevant teams for solutions.
  • Handle intermediate-level administration for all systems, including VPN support and phone/voicemail management. Address information security threats and guide junior staff in security administration across various platforms.
  • Recommend and schedule hardware and peripheral improvements, upgrades, and repairs.
  • Ensure hygiene of incidents and requests in the organization’s incident management system, adhering to all quality and regulatory standards.
  • Ensure all relevant processes within the responsibility area are well-documented and current.

Join the awesome team and enjoy these benefits & perks:

  • Medical, Dental Coverage, and Life insurance from day 1 of employment.
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion).
  • Competitive salary package and annual appraisal.
  • Financial Assistance Program.
  • Mandatory Government Benefits and 13th Month Pay.
  • Complimentary Sleeping Quarters, Coffee at no cost.
  • Complimentary Office Fitness and Wellness Facilities at no cost.
  • Regular Company Events, Work Life Balance, and Career growth opportunities.
  • Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA.

JOIN CONNECTOS NOW

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is one of Australia’s Leading Retail Pharmacy Groups and still growing - including internationally They opened their first store in Melbourne back in 2000. Today, our client has over 500 stores across Australia, employing more than 20,000 employees. They provide a place where customers come to be happy and healthy, and exceptional customer service and great savings on a wide range of brands and products.

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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