L1 IT Support

4 days ago

Mandaluyong, Philippines ConnectOS Full time

Salary: P50,000-P60,000 (Monthly Package)

Schedule: Monday – Friday (06:00 AM - 03:00 PM PHT)

What are we looking for?

Skills Required:

  • Previous experience as L1 Service Desk
  • Basic technical knowledge with IT peripherals and network systems
  • Comprehensive technical knowledge of Windows operating system
  • Ability to read and understand technical manuals and procedural documentation

Nice to have:

  • Diploma/Bachelor in IT
  • Microsoft and ITIL certified

What will you do?

  • Attend to requests that come through the service desk according to priority
  • Accurately assign and prioritise the request as required
  • Respond to the request promptly and analyse their requirements
  • Use all available tools, resources and knowledge base to diagnose the issue and assist with the request
  • Provide IT support remotely to resolve the requests to the end user’s satisfaction
  • Escalate through the correct channels as required
  • Document the processes and procedures used to resolve the incident
  • Populate the knowledge base for future reference
  • Ensure that the highest standard of privacy and confidentiality are maintained at all times and practices are in line with relevant legislation.
  • As and when required, undertake additional projects or activities as directed by management.
  • Act in accordance with all company policies and procedures.

Join the awesome team and enjoy these benefits & perks:

  • Medical, Dental Coverage and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Complimentary Sleeping Quarters, Coffee at no cost
  • Complimentary Office Fitness and Wellness Facilities at no cost
  • Regular Company Events, Work Life Balance, and Career growth opportunities
  • Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a dynamic and growing enterprise based in Australia and New Zealand, aiming to be a "single-point super-supermarket of financial services" for both retail and wholesale markets. Their growth strategy involves both organic expansion and value-accretive acquisitions of existing retail operations.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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