Service Desk Analyst

3 weeks ago

Mandaluyong, Philippines ConnectOS Full time
Schedule

Monday – Friday (06:00 AM - 03:00 PM PHT)

What are we looking for?

Skills Required:

  • A minimum of 3 years working in a Service Desk technical environment.
  • A minimum of 1 year supporting an environment with 500+ end users.
  • Prior experience supporting Australian users.
  • Knowledge of Active Directory and Group Policy.
  • Experience using ServiceNow or similar ITSM ticketing systems.
  • Understanding of ITIL processes; preferably ITIL certified.
  • Experience with remote monitoring and management (RMM) tools is a plus.
  • Experience within the construction industry is a plus.
  • BA qualification or equivalent in IT is a plus.
What will you do?

The IT Service Desk Analyst provides support for all IT-related incidents and service requests to Symal staff. The Service Desk Team works closely with the Service Desk Team Lead to ensure incidents and requests are prioritized, assigned, and resolved within SLA targets, maintaining high customer service standards.

  • Review and complete service requests and incidents promptly, adhering to SLAs. Document and update Service Desk processes as needed.
  • Support Office 365 (SharePoint, Hosted email, MS Office suite).
  • Support end-user devices including laptops, desktops, mobile phones, and printers.
  • Device hardening, SOE creation, and deployment.
  • Manage user onboarding and offboarding processes.
  • Demonstrate problem-solving skills by considering the wider context to develop effective solutions.
  • Develop professional relationships with other departments and stakeholders.
Benefits & Perks
  • Medical, dental coverage, and life insurance from day one.
  • Paid vacation and sick leave with quarterly sick leave conversion.
  • Competitive salary and annual performance appraisal.
  • Financial assistance programs.
  • Mandatory government benefits and 13th-month pay.
  • Complimentary sleeping quarters and coffee.
  • Access to office fitness and wellness facilities at no cost.
  • Regular company events, work-life balance, and career growth opportunities.
  • Located at the heart of Metro Manila — Mega Tower, EDSA.
Join ConnectOS Now

ConnectOS is certified as a Great Place to Work and is a top-rated employer in the Philippines.

Our client is one of Australia’s largest self-performing contractors, managing large-scale, complex projects across various sectors including roads, rail, defense, justice, ports, and energy.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS are made without regard to age, race, color, religion, gender, disability, sexual orientation, gender identity or expression, genetic information, or marital status. We ensure confidentiality of all data processed.

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